Services A-Z (51)
Account & Login
Get help with account or login issues including passwords, Carleton accounts (single sign on), Duo two-factor authentication, and computer logins.
Account & Login
Request changes to existing accounts, account extension, early access, username changes, and more.
Hardware & Software
Get help with issues with projection, audio, the in-room computer, laptop connection cables, and more.
Admin Applications & Reports
Get help with locked records, errors in reports or field values, Colleague or Hub access issues, proxy access problems, and more.
Admin Applications & Reports
Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.
Hardware & Software
Request a future change to a computer lab or classroom technology.
Hardware & Software
Reserve rooms managed by ITS [NEEDS FINAL REVIEW]
Admin Applications & Reports
Get help with report errors, data quality or data refresh problems, and more.
Admin Applications & Reports
Request access, added functionality, additional data or fields, or a consultation for the data warehouse
Communication & Collaboration
Get help with digital signage issues including display problems or lack of power.
Communication & Collaboration
Get help with Gmail, Google Calendar, Outlook, Mac Mail, syncing to mobile devices, and more.
Communication & Collaboration
Request access changes, addition of rooms to Google Calendar, email aliases for google groups, and more.
Hardware & Software
Reserve or checkout equipment such as laptops, clickers, sound systems, audio-visual equipment, cameras, and more.
Professional Services
**ON CAMPUS EVENT SUPPORT IS CURRENTLY LIMITED BY COVID-19**
If you need to use a special Zoom license (Large Meeting or Webinar) request here
Communication & Collaboration
Get help with fax sending, receiving, or quality issues
Communication & Collaboration
Request adjustments to fax recipients, new fax numbers, and more.
Communication & Collaboration
Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.
Communication & Collaboration
Request Dropbox team folder creation, Google shared drive folder moves, access changes for the protected drive, and more.
Communication & Collaboration
Request updates to or new automated groups for Google, Dropbox, printing, Colleague, OnBase, etc...
Hardware & Software
Get help with issues including beeps, blinking lights, dropped or broken equipment, or other physical issues with your devices.
Hardware & Software
Request hardware including monitors, keyboards, mice, hard drives, and more.
Report an Issue
If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.
Teaching, Learning, & Research
Request a consultation with an Academic Technologist for in-class instruction sessions and/or assignment support.
Consulting & How To...
Get help with non-urgent, exploratory "How do I..." questions or consultations to discuss ideas, options, or questions with ITS staff.
Teaching, Learning, & Research
Get help with Language Lesson issues.
Teaching, Learning, & Research
Request a consultation to learn how to implement Language Lesson in your courses.
Teaching, Learning, & Research
Request consultation about or assistance with lecture capture or classroom recording.
Professional Services
Choose this service for non-event video and media duplication
Teaching, Learning, & Research
Get help with Moodle issues.
Teaching, Learning, & Research
Request meta-course setup, Moodle configuration assistance or ideas, and more advanced Moodle support.
Network & Infrastructure
Get help with issues including connectivity or Internet access on Eduroam, Carleton Guest, and wired Ethernet.
Network & Infrastructure
Request Ethernet port activation changes, or other network services
Hardware & Software
Request an office or equipment move involving computers, printers, monitors and other IT-related equipment.
Admin Applications & Reports
Get help with documents or items not saving, data or document issues, or other errors with workflows or processes.
Admin Applications & Reports
Request OnBase workflow, document, keyword, folder creation, modification, and more.
Hardware & Software
Get help with issues including physical printer jams, streaks, or errors, general printing issues, and PaperCut problems.
Hardware & Software
Request a printer install, change default settings, student employee printing access changes, and more.
Admin Applications & Reports
Get help with portal access, volunteer login issues, problems with workflows or assignments, and more.
Admin Applications & Reports
Request modification of permissions, additional functionality, license allocation, adjustments of portals, and more.
Network & Infrastructure
Get help with server or VM (virtual machine) issues
Network & Infrastructure
Request creation of or modification to servers or VMs
Hardware & Software
Get help with issues including crashes, errors, missing or broken features, or other software or application problems.
Hardware & Software
Request software installation or ordering for Carleton-owned equipment.
Hardware & Software
This request should be used to report that you're taking your office equipment home for remote work during the COVID-19 social distancing efforts.
Communication & Collaboration
Get help with telephone issues
Communication & Collaboration
Request speakerphones, extension modifications, new phones or headsets, softphone licenses, and more.
Communication & Collaboration
Request help resolving a Zoom or Google Hangouts/Meet issue.
Communication & Collaboration
Request support or assistance with anticipated Video Conferencing needs.
Communication & Collaboration
Get help with content or technical issues on your websites or pages, for both Reason and Wordpress
Communication & Collaboration
Request a new site or page in both Reason and Wordpress, changes to an existing site, a go.carleton.edu URL, access changes to a site, training, and how-to information.