Services A-Z (57)

Get help with account or login issues including passwords, Carleton accounts (single sign on), Duo two-factor authentication, and computer logins.

Request changes to existing accounts, account extension, early access, username changes, and more.

Get help with issues with projection, audio, the in-room computer, laptop connection cables, and more.

Get help with locked records, errors in reports or field values, Colleague or Hub access issues, proxy access problems, and more.

Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.

Request a future change to a computer lab or classroom technology.

Reserve rooms managed by ITS [NEEDS FINAL REVIEW]

Fix disruptions to data exchange with hosted services

Set up or update data exchange with a hosted service

Get help with report errors, data quality or data refresh problems, and more.

Request access, added functionality, additional data or fields, or a consultation for the data warehouse

Get help with digital signage issues including display problems or lack of power.

Get help with Gmail, Google Calendar, Outlook, Mac Mail, syncing to mobile devices, and more.

Request access changes, addition of rooms to Google Calendar, email aliases for google groups, and more.

Reserve or checkout equipment such as laptops, clickers, sound systems, audio-visual equipment, cameras, and more.

**ON CAMPUS EVENT SUPPORT IS CURRENTLY LIMITED BY COVID-19**

If you need to use a special Zoom license (Large Meeting or Webinar) or a Gather.town space, request below

Get help with fax sending, receiving, or quality issues

Request adjustments to fax recipients, new fax numbers, and more.

Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.

Request Dropbox team folder creation, Google shared drive folder moves, access changes for the protected drive, and more.

Request updates to or new automated groups for Google, Dropbox, printing, Colleague, OnBase, etc...

Get help with issues including beeps, blinking lights, dropped or broken equipment, or other physical issues with your devices.

Request hardware including monitors, keyboards, mice, hard drives, and more.

If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.

Incoming Technology Survey

Request a consultation with an Academic Technologist for in-class instruction sessions and/or assignment support.

Get help with non-urgent, exploratory "How do I..." questions or consultations to discuss ideas, options, or questions with ITS staff.

Get help with Language Lesson issues.

Request a consultation to learn how to implement Language Lesson in your courses.

Request consultation about or assistance with lecture capture or classroom recording.

Choose this service for non-event video and media duplication

Get help with Moodle issues.

Request meta-course setup, Moodle configuration assistance or ideas, and more advanced Moodle support.

Get help with issues including connectivity or Internet access on Eduroam, Carleton Guest, and wired Ethernet.

Request Ethernet port activation changes, or other network services

Request an office or equipment move involving computers, printers, monitors and other IT-related equipment.

Get help with documents or items not saving, data or document issues, or other errors with workflows or processes.

Request OnBase workflow, document, keyword, folder creation, modification, and more.

Get help with issues including physical printer jams, streaks, or errors, general printing issues, and PaperCut problems.

Request a printer install, change default settings, student employee printing access changes, and more.

Get help with portal access, volunteer login issues, problems with workflows or assignments, and more.

Request modification of permissions, additional functionality, license allocation, adjustments of portals, and more.

Get help with server or VM (virtual machine) issues

Request creation of or modification to servers or VMs

Fix disruptions to SSO integrations with other Carleton Services.

Set up or update SSO with a hosted service

Get help with issues including crashes, errors, missing or broken features, or other software or application problems.

Request software installation or ordering for Carleton-owned equipment.

This request should be used to report that you're taking your office equipment home for remote work during the COVID-19 social distancing efforts.

Get help with telephone issues

Request speakerphones, extension modifications, new phones or headsets, softphone licenses, and more.

Request help resolving a Zoom or Google Hangouts/Meet issue.

Request support or assistance with anticipated Video Conferencing needs.

Request a new website or web page, changes to an existing site, web design, or website training.

Get help with content or technical issues on your websites or pages, for both Reason and Wordpress

Request a go.carleton.edu URL or access changes to an existing site.