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Categories (10)
Report an Issue
Is something broken? Not working? Need help with a technical issue? Start here to request assistance with a problem.
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Account & Login
Includes: passwords, two-factor authentication (Duo), Bitlocker, account access changes, and more.
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Hardware & Software
Includes: desktops, laptops, printers, monitors, keyboards, mice, software, applications, and more.
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Teaching, Learning, & Research
Includes: Moodle, language lesson, lecture capture (Panopto), instructional design, research queries, and more.
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Communication & Collaboration
Includes: Gmail, Calendar, file storage (Drive, Dropbox), website, fax, telephone, and digital signage.
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Network & Infrastructure
Includes: Eduroam, Carleton Guest, Ethernet, servers, and VMs.
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Consulting & How To...
Request consulting or ask a "How To..." question.
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Information Security
Report emails, report suspected malware or viruses, etc...
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Professional Services
Includes: event support, media (e.g. video) production, media conversion, and scheduling of special technologies.
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Admin Applications & Reports
Includes: Colleague and The Hub, Workday, Data Warehouse, OnBase, Salesforce, and other administrative applications.
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