Report an Issue

Is something broken? Not working? Need help with a technical issue? Start here to request assistance with a problem.

Services (20)

Account Issue

Get help with account or login issues including passwords, Carleton accounts (single sign on), Duo two-factor authentication, and computer logins.

Classroom, Lab, or Meeting Room Issue

Get help with issues with projection, audio, the in-room computer, laptop connection cables, and more.

Colleague Issue

Get help with locked records, errors in reports or field values, Colleague or Hub access issues.

Digital Signage Issue

Get help with digital signage issues including display problems or lack of power.

Email & Calendar Issue

Get help with Gmail, Google Calendar, Outlook, Mac Mail, syncing to mobile devices, and more.

Fax Issue

Get help with fax sending, receiving, or quality issues

File Storage Issue

Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.

Hardware Issue

Get help with issues including beeps, blinking lights, dropped or broken equipment, or other physical issues with your devices.

Language Lesson Issue

Get help with Language Lesson issues.

Network Services

Request Ethernet port activation changes, or other network services

OnBase Issue

Get help with documents or items not saving, data or document issues, or other errors with workflows or processes.

Printing Issue

Get help with issues including physical printer jams, streaks, or errors, general printing issues, and PaperCut problems.

Salesforce Issue

Get help with portal access, volunteer login issues, problems with workflows or assignments, and more.

Server or VM (Virtual Machine) Issue

Get help with server or VM (virtual machine) issues

Software Issue

Get help with issues including crashes, errors, missing or broken features, or other software or application problems.

Telephone Issue

Get help with telephone issues

Website Issue

Get help with content or technical issues on your websites or pages, for both Reason and Wordpress

Website Request

Before submitting a ticket, please consult the WordPress101 website to confirm your request cannot be resolved independently.

Workday Request

Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.

I need help and don't see what I need...

If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.