Overview
For help with a File Storage problem, including:
- Missing files or folders
- Drive File Stream issues
- Dropbox client sync issues
- Course folder or Protected (P Drive) folder issues
- New Carleton Dropbox account requests
- Dropbox Team Folder creation
- Google Shared Drive folder moves
- Access to or adjustments in the Protected Drive
- Comps folder on the Courses Drive
Common requests:
- I need access to Carleton Dropbox
- I need a new Team Folder in dropbox
- A student is graduating, a staff member is leaving, and we want to keep their files
- I want to move a folder into Shared Drives from My Drive
- I can't see my folder that I could see yesterday
- I can't find my document
- My files aren't syncing
- I'm having a course folder problem - students can't save to the course folder
- I updated a file but my colleague can't see the changes
More Information
For more information on file storage selection Carleton’s Data Management and Access Guidelines.
To manage group membership in Dropbox (which controls access to many Team Folders) see Dropbox’s Group Help documentation.