Service Search

Account Issue

Get help with account or login issues including passwords, Carleton accounts (single sign on), Duo two-factor authentication, and computer logins.

Account Request

Request changes to existing accounts, account extension, early access, username changes, and more.

Classroom, Lab, or Meeting Room Issue

Get help with issues with projection, audio, the in-room computer, laptop connection cables, and more.

Colleague Issue

Get help with locked records, errors in reports or field values, Colleague or Hub access issues, proxy access problems, and more.

Colleague Request

Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.

Computer Lab & Classroom Request

Request a future change to a computer lab or classroom technology.

Computer Lab & Studio Reservation

Reserve rooms managed by ITS

Consultation Request

Get help with exploratory questions or consultations to discuss ideas or options with ITS staff.

Data Integration & Provisioning Issues

Fix disruptions to data exchange with Carleton administrative data and hosted services

Data Integration & Provisioning Requests

Set up or update data exchange between Carleton administrative data and a hosted service

Data Warehouse Issue

Get help with report errors, data quality or data refresh problems, and more.

Data Warehouse Request

Request access, added functionality, additional data or fields, or a consultation for the data warehouse

Digital Signage Issue

Get help with digital signage issues including display problems or lack of power.

Email & Calendar Issue

Get help with Gmail, Google Calendar, Outlook, Mac Mail, syncing to mobile devices, and more.

Email & Calendar Request

Request access changes, addition of rooms to Google Calendar, email aliases for google groups, and more.

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