Fall Term 2022

See information on Current Known Issues and their Solutions

Contact the ITS Helpdesk

Chat Support

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Or See your Tickets

Call 507-222-5999

Speak with the ITS Helpdesk

Email helpdesk@carleton.edu

Write to the ITS Helpdesk

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Targeted Support: Teaching Technologies

Academic Technology

For help with instructional technologies (e.g. Moodle, Gradescope, Hypothes.is, student response systems) and consultations about instructional technologies, instructional design, and universal design for learning

PEPS

For classroom support, help with Zoom, Panopto, Google Meet and for event support.

Helpdesk Hours - Term

Helpdesk 

Day Phone Hours  Helpdesk Hours
Monday 8:00am - 1:00am
(7:30am - 8:00am available for employees calling from their Carleton extensions)		 8:00am - 1:00am
Tuesday 8:00am - 1:00am
(7:30am - 8:00am available for employees calling from their Carleton extensions)		 8:00am - 1:00am
Wednesday 8:00am - 1:00am
(7:30am - 8:00am available for employees calling from their Carleton extensions)		 8:00am - 1:00am
Thursday 8:00am - 1:00am
(7:30am - 8:00am available for employees calling from their Carleton extensions)		 8:00am - 1:00am
Friday 8:00am - 9:00pm
(7:30am - 8:00am available for employees calling from their Carleton extensions)		 8:00am - 9:00pm 
Saturday 10:00am - 9:00pm 8:00am - 9:00pm
Sunday 10:00am - 1:00am 10:00am - 1:00am

Research / IT 

Day Hours
Monday 8:00am - 10:00pm
Tuesday 8:00am - 10:00pm
Wednesday 8:00am - 10:00pm
Thursday 8:00am - 10:00pm
Friday 8:00am - 9:00pm
Saturday 10:00am - 9:00pm
Sunday 10:00am - 10:00pm