Contact our Support Teams

UPDATE: For information about contacting PEPS or ATs for support, see "Contact our Support Teams" below. Information for contacting the ITS Helpdesk can be found below as well.

Helpdesk Hours - Term (Adjusted)

All times listed are Central Time (UTC-5, CDT)

Monday 7:30am - 1:00am
Tuesday 7:30am - 1:00am
Wednesday 7:30am - 1:00am
Thursday 7:30am - 1:00am
Friday 7:30am - 9:00pm
Saturday 10:00am - 9:00pm
Sunday 10:00am - 1:00am

Limited In-Person Support 

Due to social-distancing for COVID-19, we are providing very limited in-person support.  Call the helpdesk at 507-222-5999 before coming in.

Try Live Chat Support!

What to expect: (open hours only)

  • Click the link below to start a chat
  • Sign in, if you haven't already
    You're chatting with Carleton even if you see St. Olaf logos*
  • From chat, techs can initiate remote screen-sharing if you approve
  • AFTER the chat, a ticket is created
  • To track your issue, see "My Tickets" on the left

Remote chat support is provided by Carleton technicians via BeyondTrust, (formerly Bomgar).
*Carleton and St. Olaf share TeamDynamix (this system). Tickets and interactions are Carleton-specific.

Contact the ITS Helpdesk

Phone: 507-222-5999

Chat: see information above

Email: helpdesk@carleton.edu

Location: Center for Math & Computing 107 (see hours for details)

Contact our Support Teams

PEPS

For help with Zoom, Panopto, Google Meet, and other classroom and event needs.
Drop-in PEPS Support via Zoom
 

Academic Technology
& Resilient Pedagogy

AT Drop-in Hours via Zoom
Email AT: at@carleton.edu

Information

Welcome to the new ITS ticketing system! 

Make a request or ask for help by searching in the box above or by browsing the Service Catalog.