Contact our Support Teams

PEPS (Zoom, Panopto, Google Hangouts Meet): Drop-in PEPS Support via Zoom (click link for hours and details)

Academic Technology & Instructional Continuity Support: 
AT Drop-in Hours and 15-Min Moodle appointments with AT Student Staff via Google Hangouts Meet
(details in the Events section of the Instructional Continuity site)

ITS Helpdesk: call or chat for general support - scroll down for hours and links

Additional Resources

Instructional Continuity - LTC Resource Page
Student Remote Resources
Staff Remote Resources

Helpdesk Hours - Term (Adjusted)

All times listed are Central Time (UTC-5, CDT)

Monday 7:30am - 1:00am
Tuesday 7:30am - 1:00am
Wednesday 7:30am - 1:00am
Thursday 7:30am - 1:00am
Friday 7:30am - 9:00pm
Saturday 10:00am - 9:00pm
Sunday 10:00am - 1:00am

Limited In-Person Support 

Due to social-distancing for COVID-19, we are providing very limited in-person support.  Call the helpdesk at 507-222-5999 before coming in.

Try Live Chat Support!

What to expect if you chat with us:
(open hours only)

  • Click the link below to start a chat
  • Sign in, if you haven't already.
    • St Olaf logos are okay,
      you're still chatting with Carleton.*
  • From chat, techs can initiate remote screen-sharing if you approve.
  • AFTER the chat, a ticket is created
  • To track your issue, see "My Tickets" on the left.

Remote support is provided by BeyondTrust, the company formerly known as Bomgar.
*Carleton and St. Olaf collaborated to implement TeamDynamix, our ticket system. Tickets and interactions are Carleton-specific.

Contact the ITS Helpdesk

Phone: 507-222-5999


Location: Center for Math & Computing 107


Welcome to the new ITS Helpdesk ticketing system

Make a request or ask for help by searching in the box above or by browsing the Service Catalog.