Moodle Support

Tags moodle

Overview

Moodle Support requests include:

  • Course access and configuration assistance
  • Assistance with assignments, quizzes, and other Moodle activities
  • Consultation request as you plan a course or activity

Common request descriptions:

  • In my course (https://moodle.carleton.edu/course/view.php?id=33540), I would like to set up a quiz where students each see different sets of questions.
  • I updated my gradebook in course101-section-s20 and now grades are not calculating correctly
  • I would like to improve my Moodle course organization or layout. (screenshot of the entire Moodle page)

More Information

Be as specific as possible when reporting your request/issue. Please include:

  • which class you're in, including course number and section
  • the URL of the specific course in Moodle if you are seeing an error in the course site
  • which activity or feature isn't working (and the URL of the specific activity)
  • screen shots whenever possible
  • what browser you're using
 
Request Service

Related Articles (47)

Fixing Moodle Slowness
Occasionally, Moodle starts to misbehave and respond much more slowly than it has previously.  This is most likely to be experienced when you have been doing a lot of work in Moodle recently, so often it is a problem at the beginning of the term.

Most of the time, this slowness is related to your browser keeping local copies of the Moodle pages which eventually get somewhat corrupted.  Try these things to counter-act this problem.
Gradescope: Submitting an Assignment Completed in GitHub
Students are able to submit different file types to programming assignments on Gradescope. While assignment files can be directly uploaded to Gradescope, this method is to submit your files directly from GitHub.
Moodle Assignment Submission Statement
How to include a submission agreement with Moodle Assignment
Moodle Dashboard
Understand and customize your Moodle Dashboard
Moodle Format: Custom Sections
The Custom Sections format allows instructors to organize course content into uniquely styled sections that can follow a thematic, project-based, or competency-driven structure. Each section may include resources, assignments, and activities grouped according to the instructor’s chosen logic.
Moodle: Activity Completion
Activity completion can be beneficial to both instructors and students. Students can see what is needed to complete an activity, while instructors have the capability to track student progress by viewing the Activity Completion report.
Moodle: Adding Non @carleton Participants
How to enroll someone in your course that does not have an @carleton.edu email address.
Moodle: Assignment Basics
Use Moodle assignments for student submissions via file uploads or text typed directly into Moodle. This article includes key options and configurations to consider as well as a guide to creating Google and Hypothes.is assignments.
Moodle: Blocks
How to add and edit blocks within Moodle Dashboard and course pages
Moodle: Boost Theme
Carleton Boost was the default Moodle theme before the summer 2022 upgrade. This article goes over how to change the Moodle theme to Boost with a sample screenshot.
Moodle: Bulk Editing
How to edit multiple activities or modules simultaneously using Bulk Edit.
Moodle: Buttons Course Format
The Buttons course format in Moodle creates a navigation menu using clickable JavaScript buttons, allowing users to access course sections one at a time.
Moodle: Configuring Course Overview block
By default, the course overview block shows current courses (in progress) a user is enrolled in. Anyone in Moodle can customize the course overview block to suit their preferences.
Moodle: Course Backup and Restore
Learn how to create a backup/export of your Moodle course that you can download to either archive or transfer to another Moodle server.