Overview
For printing or printer support, including:
- Printer installation on computer
- Printer configuration change
- Default changes:
- Color or black and white (b/w)
- Duplex or simplex (single-sided)
- Adding or removing student worker printing access
- Student organization printing
- Jammed printer
- Printing streaks
- Printer error message
- Print release issues
- PaperCut errors
- Garbled text
Common requests descriptions:
- I need a printer installed or added.
- This printer should default to black and white.
- Our student org (student organization, club) has a budget code we would like to print with.
- My student workers need to print to our department code.
- My text prints garbled, prints symbols.
- My print job doesn't show up.
- The printer is jamming constantly.
- I'm getting an error when I print.
- The printer is broken.
More Information
To install a printer on Carleton-owned computers:
Printer Names
Printers are named by building, room, and model. Here are some tips for understanding printer names:
- Before the hyphen in a printer name, you'll see something like BLDG100, where BLDG is the abbreviation for the building and the numbers represent the room.
- After the hyphen, you'll see something like CC5550, where the letters CC represent Canon printers and the letter X represents Xerox printers, and the numbers represent the specific model.
Example: CMC104-CC5550 is in the CMC, room 104, is a Canon, model 5550.
Print Refund Requests
You can request a refund for a failed print job:
- Visit the Papercut Web Portal
- Click on the "Recent Print Jobs" link on the right side
- Click "request refund" by the job that failed to print
Refund requests are evaluated on a case-by-case basis and are only be granted when the issue could not be avoided.
Please take time to double-check your print queue before releasing a job to avoid unnecessary printing.