Popular Services
Request hardware including monitors, keyboards, mice, hard drives, and more.
Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.
Get help with account or login issues including passwords, Carleton accounts (single sign on), Duo two-factor authentication, and computer logins.
Request software installation or ordering for Carleton-owned equipment.
Get help with issues including physical printer jams, streaks, or errors, general printing issues, and PaperCut problems.
Request Dropbox team folder creation, Google shared drive folder moves, access changes for the protected drive, and more.
Get help with documents or items not saving, data or document issues, or other errors with workflows or processes.
Request a go.carleton.edu URL, access changes to an existing site, Wordpress issues, etc.
Request to checkout equipment such as iPads, laptops, sound systems, projectors, cameras, and more.
Get help with issues including crashes, errors, missing or broken features, or other software or application problems.
Request Ethernet port activation changes, or other network services
Request technical support for presentations, special Zoom licenses, or a Gather.town space
If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.
Request Moodle configuration assistance, and more advanced Moodle support.
Get help with exploratory questions or consultations to discuss ideas or options with ITS staff.
Get help with issues including beeps, blinking lights, dropped or broken equipment, or other physical issues with your devices.
Request support or assistance with anticipated Video Conferencing needs.
Get help with server or VM (virtual machine) issues
Choose this service for non-event video and media duplication
Request a printer install, change default settings, student employee printing access changes, and more.
Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.
Fix disruptions to SSO integrations with other Carleton Services.
Request updates to or new automated groups for Google, Dropbox, printing, Colleague, OnBase, etc...