Popular Services
Get support with content or technical issues on your websites or pages.
Get help with account or login issues, including passwords, Carleton accounts (single sign on), Duo two-factor authentication, computer logins, changes to existing accounts, account extension, early access, username changes, and more.
Support for printer install, changing default settings, student employee printing access changes, errors, garbled text, problems with PaperCut, and more.
Hardware support including requests for monitors, keyboards, mice, and hard drives; problems with beeping or blinking lights; broken or dropped equipment; and other physical issues with your devices.
Get help with documents or items not saving, data or document issues, creating folders, and troubleshooting workflows and processes.
Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.
Request Moodle configuration assistance, and more advanced Moodle support.
Request speakerphones, extension modifications, new phones or headsets, softphone licenses, and more.
Use this form to request a new course site in Moodle.
Request to checkout equipment such as iPads, laptops, sound systems, projectors, cameras, and more.
Get help with crashes, broken features, software installation, and ordering for Carleton-owned equipment.
Request technical support for presentations, special Zoom licenses, or a Gather.town space
Request updates to or new automated groups for Google, Dropbox, printing, Colleague, OnBase, etc...
Request an office or equipment move involving computers, printers, monitors and other IT-related equipment.
If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.
Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.
Get help with Gmail, Google Calendar, Outlook, Mac Mail, syncing to mobile devices, and more.
Get help with exploratory questions or consultations to discuss ideas or options with ITS staff.
Get support for report errors, data quality or data refresh problems, changing filters and fields and more.
Get help with fax services, including sending, receiving, new fax numbers, or quality issues
Get support for classrooms, labs, and meeting room needs related to projection, audio, the in-room computer, laptop connection cables, and more.
Fix disruptions to data exchange with Carleton administrative data and hosted services and set up or update data exchange between Carleton administrative data and a hosted service
Get help with digital signage issues including display problems or lack of power.