Popular Services
Get support with content or technical issues on your websites or pages.
Get help with account or login issues, including passwords, Carleton accounts (single sign on), Duo two-factor authentication, computer logins, changes to existing accounts, account extension, early access, username changes, and more.
Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.
Get help with documents or items not saving, data or document issues, creating folders, and troubleshooting workflows and processes.
Use this form to request a new course site in Moodle.
Request to checkout equipment such as iPads, laptops, sound systems, projectors, cameras, and more.
Request Ethernet port activation changes, or other network services
Get support for classrooms, labs, and meeting room needs related to projection, audio, the in-room computer, laptop connection cables, and more.
If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.
Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.
Request an increase to your Google Drive storage quota
Request Moodle configuration assistance, and more advanced Moodle support.
Hardware support including requests for monitors, keyboards, mice, and hard drives; problems with beeping or blinking lights; broken or dropped equipment; and other physical issues with your devices.
Request an office or equipment move involving computers, printers, monitors and other IT-related equipment.
Support for printer install, changing default settings, student employee printing access changes, errors, garbled text, problems with PaperCut, and more.
Request technical support for presentations, special Zoom licenses, or a Gather.town space
Request speakerphones, extension modifications, new phones or headsets, softphone licenses, and more.
Fix disruptions to data exchange with Carleton administrative data and hosted services and set up or update data exchange between Carleton administrative data and a hosted service
Get help with portal access, volunteer login issues, workflows and assignments, permissions, license allocation and more.
Get support for Zoom or Google Hangouts/Meet.
Get help with Gmail, Google Calendar, Outlook, Mac Mail, syncing to mobile devices, and more.
Request updates to or new automated groups for Google, Dropbox, printing, Colleague, OnBase, etc...
What to do if you think you received suspicious email, including spam, phishing, messages from a fake sender or a spoofed email address, and more.