My Recently Visited Services

Request speakerphones, extension modifications, new phones or headsets, softphone licenses, and more.

Get help with account or login issues, including passwords, Carleton accounts (single sign on), Duo two-factor authentication, computer logins, changes to existing accounts, account extension, early access, username changes, and more.

Get help with documents or items not saving, data or document issues, creating folders, and troubleshooting workflows and processes.

Support for printer install, changing default settings, student employee printing access changes, errors, garbled text, problems with PaperCut, and more.

Set up or update SSO with a hosted service

Get support for classrooms, labs, and meeting room needs related to projection, audio, the in-room computer, laptop connection cables, and more.

Request creation of reports, updates to columns or fields in reports, account access and permission changes, and more.

Request Ethernet port activation changes, or other network services

Request technical support for presentations, special Zoom licenses, or a Gather.town space

Get help with digital signage issues including display problems or lack of power.

Choose this service for non-event video and media duplication

Request to checkout equipment such as iPads, laptops, sound systems, projectors, cameras, and more.

If you do not see what you need listed below, feel free to use this form - but please note, response may be slightly delayed while we route your request.

Request additions or changes to the Knowledge Base.

Request an office or equipment move involving computers, printers, monitors and other IT-related equipment.

What to do if you think you received suspicious email, including spam, phishing, messages from a fake sender or a spoofed email address, and more.

Get support for Zoom or Google Hangouts/Meet.

Add, Change, or Delete a Firewall policy.

Get support with content or technical issues on your websites or pages.

Incoming Technology Survey

Get server or VM (virtual machine) support.

Get help with portal access, volunteer login issues, workflows and assignments, permissions, license allocation and more.

Fix disruptions to data exchange with Carleton administrative data and hosted services and set up or update data exchange between Carleton administrative data and a hosted service

Ask for help from the ITS Helpdesk.

Get help with Dropbox and Drive, file synchronization or update problems, Google Drive File Sync, the protected drive, and more.