Services A-Z (66)

For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.

Request a name change, account extension, or temporary re-activation of email.

Report an issue with Adirondack THD.

Report issues with St. Olaf bikes.

Assistance or questions about classroom recording and Panopto.

Report an issue with a classroom computer, projector, meeting room, or student/lab machine.

Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.

Report an issue with CSGold.

Open a ticket for any issues related to the lab machines in RNS202 and RNS203.

Request a change for a custom administrative website or report.

Report an issue with Desktop (VL).

Request a change or enhancement to Desktop (VL).

Request an account on Tightrope digital signage.

Report an issue with the Tightrope digital signage screens or website.

Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.

Reserve a space in DiSCO.

Request use of the St. Olaf drone and pilot for course work or research.

Reserve or checkout equipment such as clickers, sound system, iPads, audio-visual equipment and laptops.

Report an issue with a physical fax machine or email fax service.

Recover a file from a local hard drive, St. Olaf network share, or Google Drive.

Report an issue with a shared folder, Google File Stream, and Google Drive.

Request to change shared folder permissions.

Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.

Requests for add-ons and access/ownership changes of Gmail, Google groups, calendar or files.

Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.

Request hardware to order, return or recycle.

Get help with general how-to questions.

I cannot find what I'm looking for and I need IT Help

Request assistance or report an Information Security issue, including blocked websites.

Request instruction tailored to a class or group.

Report an Issue with Lawson. This includes if you are having issues with logging into Employee Self-Service or with a Lawson Budget Report.

Report an issue with Leepfrog.

Assistance or questions on resources with media conversion.

Report an issue with any Microsoft Access database.

Report an issue with your Moodle access or a problem with your course.

Request assistance with your Moodle course, including course design and metacourse creation.

Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.

Connect to WiFi (wireless) or request an ethernet port activation.

Request the move of a college owned computer and/or peripherals.

Report an issue with your Ole Card.

Report incorrect or updated information for the online directory.

Report an issue with Administrative software/services not found elsewhere.

Report an issue with Perceptive Content (ImageNow).

Request new Perceptive Content (ImageNow) scanning setup, workflow, etc.

Report an issue with the Financial Aid software, PowerFAIDS.

Request new PowerFAIDS workstation, new scheduler task or new interface.

Printing issues with a department printer, MFC and stoPrint.

Request to setup or install a printer.

Report an issue with the R25 software.

Report an issue with the Raiser's Edge software.

Report scareware, malware, or virus issue on computer.

Report an issue with the IT-managed RStudio Server.

Request a plugin installed or a class added to the IT-Managed RStudio Server.

Report an issue with the SIS website.

Report an issue logging into Slate, with a data feed to Slate, or with reports/mail merges with Slate.

Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.

Request an update, upgrade or installation of St. Olaf software.

Request a 3D print or specialty printing project.

Request a new SIS website feature.

Issues with spam, phishing, impersonation or spoofing.

Report an issue with your phone, phone software or voicemail.

Request a new phone, speakerphone, conference call or phone move.

Request assistance or ask questions about video conferencing, including Google Meet, Zoom, or Skype.

Report an issue with any St. Olaf-affiliated website.

Request a new site, plugin, access, extra space or a vanity URL.

Recent graduates can request access to an existing portfolio or deletion of an old site.