Services A-Z (66)
Account & Login
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Account & Login
Request a name change, account extension, or temporary re-activation or deactivation of email.
Administrative Applications & Reporting
Report an issue with Adirondack THD.
Hardware & Software
Report issues with St. Olaf bikes.
Teaching, Learning, & Research
Assistance or questions about classroom recording and Panopto.
Hardware & Software
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Consulting & How To...
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Administrative Applications & Reporting
Report an issue with CSGold.
Hardware & Software
Open a ticket for any issues related to the lab machines in RNS202 and RNS203.
Administrative Applications & Reporting
Request a change for a custom administrative website or report.
Administrative Applications & Reporting
Report an issue with Desktop (VL).
Administrative Applications & Reporting
Request a change or enhancement to Desktop (VL).
Communication and Collaboration
Request an account on Tightrope digital signage.
Communication and Collaboration
Report an issue with the Tightrope digital signage screens or website.
Teaching, Learning, & Research
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Teaching, Learning, & Research
Reserve a space in DiSCO.
Professional Services
Request use of the St. Olaf drone and pilot for course work or research.
Hardware & Software
Reserve or checkout equipment such as clickers, sound system, iPads, audio-visual equipment and laptops.
Communication and Collaboration
Report an issue with a physical fax machine or email fax service.
Communication and Collaboration
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Communication and Collaboration
Report an issue with a shared folder, Google File Stream, and Google Drive.
Communication and Collaboration
Request to change shared folder permissions.
Communication and Collaboration
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Communication and Collaboration
Requests for add-ons and access/ownership changes of Gmail, Google groups, calendar or files.
Hardware & Software
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Hardware & Software
Request hardware to order, return or recycle.
Consulting & How To...
Get help with general how-to questions.
Report an Issue
I cannot find what I'm looking for and I need IT Help
Information Security
Request assistance or report an Information Security issue, including blocked websites.
Professional Services
Request instruction tailored to a class or group.
Administrative Applications & Reporting
Report an Issue with Lawson. This includes if you are having issues with logging into Employee Self-Service or with a Lawson Budget Report.
Administrative Applications & Reporting
Report an issue with Leepfrog.
Professional Services
Assistance or questions on resources with media conversion.
Administrative Applications & Reporting
Report an issue with any Microsoft Access database.
Teaching, Learning, & Research
Report an issue with your Moodle or Google Classroom access or a problem with your course.
Teaching, Learning, & Research
Request assistance with your Moodle or Google Classroom course, including course design and metacourse creation.
Network & Infrastructure
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Network & Infrastructure
Connect to WiFi (wireless), request an ethernet port activation or switch. Gamers and esports request network activation.
Hardware & Software
Request the move of a college owned computer and/or peripherals.
Network & Infrastructure
Report an issue with your Ole Card.
Communication and Collaboration
Report incorrect or updated information for the online directory.
Administrative Applications & Reporting
Report an issue with Administrative software/services not found elsewhere.
Administrative Applications & Reporting
Report an issue with Perceptive Content (ImageNow).
Administrative Applications & Reporting
Request new Perceptive Content (ImageNow) scanning setup, workflow, etc.
Administrative Applications & Reporting
Report an issue with the Financial Aid software, PowerFAIDS.
Administrative Applications & Reporting
Request new PowerFAIDS workstation, new scheduler task or new interface.
Hardware & Software
Printing issues with a department printer, MFC and stoPrint.
Hardware & Software
Request to setup or install a printer.
Administrative Applications & Reporting
Report an issue with the R25 software.
Administrative Applications & Reporting
Report an issue with the Raiser's Edge software.
Information Security
Report scareware, malware, or virus issue on computer.
Network & Infrastructure
Report an issue with the IT-managed RStudio Server.
Network & Infrastructure
Request a plugin installed or a class added to the IT-Managed RStudio Server.
Administrative Applications & Reporting
Report an issue with the SIS website.
Administrative Applications & Reporting
Report an issue logging into Slate, with a data feed to Slate, or with reports/mail merges with Slate.
Hardware & Software
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Hardware & Software
Request an update, upgrade or installation of St. Olaf software.
Professional Services
Request a 3D print or specialty printing project.
Administrative Applications & Reporting
Request a new SIS website feature.
Communication and Collaboration
Report an issue with your phone, phone software or voicemail.
Communication and Collaboration
Request a new phone, speakerphone, conference call, phone move, or telecommunications service order.
Communication and Collaboration
Report issues with video conferencing (Google Meet, Zoom).
Communication and Collaboration
Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).
Communication and Collaboration
Report an issue with any St. Olaf-affiliated website.
Communication and Collaboration
Request a new site, plugin, access, extra space or a vanity URL.
Communication and Collaboration
Recent graduates can request access to an existing portfolio or deletion of an old site.