Reserve or checkout equipment such as laptops, clickers, sound system, iPads, and audio-visual equipment.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Request an update, upgrade or installation of St. Olaf software.
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Connect to WiFi (wireless), request an ethernet port activation or switch. Gamers and esports request network activation.
Request hardware to order, return or recycle.
Printing issues with a department printer, MFC and stoPrint.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Request assistance with your Moodle or Google Classroom course, including course design and metacourse creation.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Reserve a space in DiSCO.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
I cannot find what I'm looking for and I need IT Help
Request instruction tailored to a class or group.
Report an issue with your Moodle or Google Classroom access or a problem with your course.
Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).
Request a new phone, speakerphone, conference call, phone move, or telecommunications service order.
Assistance or questions about classroom recording and Panopto.
Report an issue with a shared folder, Google File Stream, and Google Drive.
Request hardware and software for new employees.
Report an issue with your phone, phone software or voicemail.