Popular Services
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request an update, upgrade or installation of St. Olaf software.
Request an increase in Gmail and Google Drive storage.
Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).
Connect to WiFi (wireless), request an ethernet port activation. Gamers and esports request network activation.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Request hardware and software for new employees.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Report scareware, malware, or virus issue on computer.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Report an issue with your phone, phone software or voicemail.