Popular Services
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Request an increase in Gmail and Google Drive storage.
Request an update, upgrade or installation of St. Olaf software.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Report an issue with a network file/folder, Google File Stream, and Google Drive.
Report scareware, malware, or virus issue on computer.
Connect to WiFi (wireless), request an ethernet port activation. Gamers and esports request network activation.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Assistance or questions about classroom recording and Panopto.
Open a ticket for any issues related to the lab machines in RNS202 and RNS203.