Popular Services

For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.

Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).

Request an update, upgrade or installation of St. Olaf software.

Request assistance with your Moodle course, including course design and metacourse creation.

Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.

Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.

Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).

I cannot find what I'm looking for and I need IT Help

Connect to WiFi (wireless), request an ethernet port activation. Gamers and esports request network activation.

Request hardware to order, return or recycle.

Report an issue with your Ole Card.

Request an increase in Gmail and Google Drive storage.

Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.

Report an issue with a classroom computer, projector, meeting room, or student/lab machine.

Printing issues with a department printer, MFC and stoPrint.

Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.

Request a name change, account extension, or temporary re-activation or deactivation of email.

Request to change shared folder permissions.

Report an issue with a network file/folder, Google File Stream, and Google Drive.

Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.

Request hardware and software for new employees.

Reserve or checkout equipment such as laptops and iPads.

Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.

Report an issue or ask a question about either RStudio Servers.

Request access to either RStudio server for your class or research, or request packages be installed.