Request an update, upgrade or installation of St. Olaf software.
Request a name change, account extension, or temporary re-activation or deactivation of email.
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Request hardware to order, return or recycle.
Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).
I cannot find what I'm looking for and I need IT Help
Reserve or checkout equipment such as clickers, sound system, iPads, audio-visual equipment and laptops.
Printing issues with a department printer, MFC and stoPrint.
Report an issue with your Moodle or Google Classroom access or a problem with your course.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Connect to WiFi (wireless), request an ethernet port activation or switch. Gamers and esports request network activation.
Request assistance with your Moodle or Google Classroom course, including course design and metacourse creation.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Request assistance or report an Information Security issue, including blocked websites.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Reserve a space in DiSCO.
Assistance or questions about classroom recording and Panopto.
Request a new phone, speakerphone, conference call, phone move, or telecommunications service order.
Get help with general how-to questions.
Report an issue with a shared folder, Google File Stream, and Google Drive.
Report scareware, malware, or virus issue on computer.