Popular Services
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request an update, upgrade or installation of St. Olaf software.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Request an increase in Gmail and Google Drive storage.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Connect to WiFi (wireless), request an ethernet port activation. Gamers and esports request network activation.
Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Reserve or checkout equipment such as laptops and iPads.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Assistance or questions about classroom recording and Panopto.
Report an issue with any Microsoft Access database.
Report scareware, malware, or virus issue on computer.
Report an issue with a network file/folder, Google File Stream, and Google Drive.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.