Popular Services
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request a name change, account extension, or temporary re-activation or deactivation of email.
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Connect to WiFi (wireless), request an ethernet port activation. Gamers and esports request network activation.
Request assistance with your Moodle course, including course design and metacourse creation.
Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Request an increase in Gmail and Google Drive storage.
Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Request an update, upgrade or installation of St. Olaf software.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Request hardware and software for new employees.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Report an issue with your Moodle access or a problem with your course.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.