Request a name change, account extension, or temporary re-activation or deactivation of email.
Reserve or checkout equipment such as laptops, clickers, sound system, iPads, and audio-visual equipment.
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Request an increase in Gmail and Google Drive storage.
Request an update, upgrade or installation of St. Olaf software.
Connect to WiFi (wireless), request an ethernet port activation or switch. Gamers and esports request network activation.
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Request assistance with your Moodle or Google Classroom course, including course design and metacourse creation.
Printing issues with a department printer, MFC and stoPrint.
I cannot find what I'm looking for and I need IT Help
Request hardware to order, return or recycle.
Request hardware and software for new employees.
Report an issue with a classroom computer, projector, meeting room, or student/lab machine.
Request a new phone, speakerphone, conference call, phone move, or telecommunications service order.
Request access to either RStudio server for your class or research, or request packages be installed.
Request to change shared folder permissions.
Reserve a space in DiSCO.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Report incorrect or updated information for the online directory.
Report an issue with a network file/folder, Google File Stream, and Google Drive.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Report an issue with your Moodle or Google Classroom access or a problem with your course.
Report scareware, malware, or virus issue on computer.