For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Request an update, upgrade or installation of St. Olaf software.
I cannot find what I'm looking for and I need IT Help
Request a name change, account extension, or temporary re-activation of email.
Request hardware to order, return or recycle.
Report an issue with your phone, phone software or voicemail.
Report an issue with your Moodle access or a problem with your course.
Connect to WiFi (wireless) or request an ethernet port activation.
Request a new phone, speakerphone, conference call or phone move.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Request assistance or ask questions about video conferencing, including Google Meet, Zoom, or Skype.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Request instruction tailored to a class or group.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Request assistance with your Moodle course, including course design and metacourse creation.
Report an issue with the SIS website.
Get help with general how-to questions.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Requests for add-ons and access/ownership changes of Gmail, Google groups, calendar or files.
Reserve or checkout equipment such as clickers, sound system, iPads, audio-visual equipment and laptops.
Recent graduates can request access to an existing portfolio or deletion of an old site.
Assistance or questions about classroom recording and Panopto.
Report an issue with Desktop (VL).
Report an issue with a shared folder, Google File Stream, and Google Drive.