Popular Services
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request hardware and software for new employees.
Request an increase in Gmail and Google Drive storage.
Report scareware, malware, or virus issue on computer.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Report an issue with your phone, phone software or voicemail.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.
Request an update, upgrade or installation of St. Olaf software.
Request the move of a college owned computer and/or peripherals.
Connect to WiFi (wireless), request an ethernet port activation. Gamers and esports request network activation.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Request access to either RStudio server for your class or research, or request packages be installed.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Report issues with video conferencing (Google Meet, Zoom).
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Report an issue with your Moodle access or a problem with your course.
Request assistance with your Moodle course, including course design and metacourse creation.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.