There is an online portal you can use to manage your extension whether you are on- or off-campus. The dashboard allows you to perform a range of features, the most common of which are outlined here.
NOTE: The VoIP Dashboard is more about managing how calls get routed and less about normal phone use.
Accessing the VoIP Dashboard
- If you are off-campus, turn on the VPN
- Visit go.carleton.edu/voipdashboard
- Sign in with your username (not full email) and password
- If you are visiting for the first time you will need to set up a dashboard.
Setup or Edit the Dashboard
The first time you visit the VoIP Dashboard, you'll see an exclamation icon in the middle of the screen. Click it and you'll be prompted to name the dashboard (i.e. phone dashboard).
Once you have a dashboard, you'll have three icons in the left navigation area:
- Add a Widget (see below)
- Place a Phone call (note that you cannot make or receive phone calls through the VoIP dashboard.
- Set your Availability Status (called Presence)
Add a Widget
- Click the plus icon in the upper left corner of your dashboard
- On the "Add Widget" screen, select the widget you'd like to add
If the widget you're looking for is not listed, click on one of the other tabs—specified in the instructions for that widget
- Click the plus sign again to add the widget
Common Widgets
Items below will show as links if there are additional instructions available in the knowledge base.
- Call Forwarding - manage call forwarding conditions and phone number. NOTE: forwarding to voicemail is done using the Do Not Disturb widget
- Do Not Disturb- forward ALL calls to voicemail
- Call History - Shows your history of calls you received
