Manage your Phone Extension with the VoIP Dashboard

There is an online portal you can use to manage your extension whether you are on- or off-campus, or if you have a Grandstream phone, a Zulu softphone, or just an extension.  The dashboard allows you to perform a range of features, the most common of which are outlined here.

NOTE: The VoIP Dashboard is more about managing how calls get routed and less about normal phone use.

Access the VoIP Dashboard

  1. If you are off-campus, turn on the VPNExample login screen which is titled User Control Panel and shows a sample username of fschiller and a completed password above password and remember me options and the login button.
  2. Visit
  3. Sign in with your username (not full email) and password
  4. If you are visiting for the first time you will need to set up a dashboard, and if you're returning you can edit the widgets that appear on your dashboard

Setup or Edit the Dashboard

The first time you visit the VoIP Dashboard for your Grandstream phone, you'll see an exclamation icon in the middle of the screen.  Click it and you'll be prompted to name the dashboard (i.e. phone dashboard).

Once you have a dashboard, you'll have three icons in the left navigation area:

  1. Add a Widget (see below)
  2. Place a Phone call (note that you cannot receive phone calls through the VoIP dashboard. For that functionality please use the Zulu Softphone)
  3. Set your Availability Status (called Presence)

Add a Widget

  1. Click the plus icon in the upper left corner of your dashboard
  2. On the "Add Widget" screen, select the widget you'd like to add
    If the widget you're looking for is not listed, click on one of the other tabsspecified in the instructions for that widget
  3. Click the plus sign again to add the widget

Common Widgets

Items below will show as links if there are additional instructions available in the knowledge base.

  1. Call Forwarding - manage call forwarding conditions and phone number
    NOTE: forwarding to voicemail is done using the Do Not Disturb widget
  2. Do Not Disturb - forward ALL calls to voicemail
  3. Call History - Shows your history of calls you received
  4. Phone (click on the Sidebar Widgets tab to see this option)- make outbound calls through your web browser
    NOTE: you will not be able to receive calls this way. To receive calls on your computer, use the Zulu Softphone.

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Article ID: 111462
Wed 7/8/20 8:27 PM
Fri 12/10/21 11:43 AM

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