Forward to Voicemail using Do Not Disturb

Question

How do I forward my calls to voicemail?

This article applies to all non-Cisco VoIP phones (Granstream, Zulu, or extension-only configurations).

Instructions for the VoIP Dashboard

No matter where you are located, you can always manage call forwarding from the VoIP dashboard.

  • Instructions for accessing and managing the dashboard can be found in Related Articles on the right
  • For setting up call forwarding directly on your physical phone or softphone, scroll to the instructions at the bottom of the page

Use Do Not Disturb to forward calls to voicemail

Make sure the Do Not Disturb widget is on your dashboard.

In the Do Not Disturb widget, click on the disabled slider, which will turn from grey to blue and say enabled.

Your calls will now forward to voicemail, and will be delivered to your email.

Stop forwarding calls to voicemail

In the Do Not Disturb widget, click on the enabled slider, which will turn from blue to grey and say disabled.

Your calls will now ring through to your phone.

Instructions for the Phone or Softphone

Grandstream Physical Phone

  1. Press the soft key labeled Features
  2. Press the center menu/OK button to choose the line extension that you would like to forward
  3. Use the down arrow to select Enable DND

To stop forwarding to voicemail, complete steps 1 and 2 above, then using the down arrow to select Disable DND

Zulu Softphone

  1. Press the keypad icon to open the number pad
  2. Press the buttons or type *76
  3. The system will confirm that you have turned Do Not Disturb on

To stop forwarding to voicemail, complete steps 1 and 2 above, and the system will confirm that you have turned Do Not Disturb off

Details

Article ID: 111464
Created
Wed 7/8/20 9:23 PM
Modified
Tue 7/14/20 10:36 AM