Call Forwarding

Forward to Voicemail

Simply enable Do Not Disturb on your phone.

Forward to another extension or phone number

Grandstream Physical Phone Instructions

Call Forwarding can be completed using one of the three options below:

Option one: Using a shortcut
     To forward your phone, pick up the receiver and dial *72 and the intended extension or phone number you want your phone forwarded to (using an 8 for an outside line). There will be a brief pause and then it will tell you that the phone has been forwarded to the extension or phone number you entered. 

     To stop forwarding your phone, pick up the receiver and dial *73. There will be a brief pause and then it will tell you that the call forwarding has been deactivated.

Option two: Using the physical phone
     1. Press the soft key labeled Features.
     2. Press the center menu/OK button to choose the line extension that you would like to forward.
     3. Use the down arrow to select the forward feature you need, and press the center menu/OK button.
     4. ForwardAll - Unconditionally forwards the phone line (account 1) to another phone.
     5. Enable DND - Enables the “Do Not Disturb” feature which automatically forwards calls to voicemail. 
     6. Dial the extension or phone number you would like to forward your calls to and click ok (using an 8 for an outside line). 

Turn call forwarding off by completing steps 1 and 2, then using the down arrow to select Cancel Call ForwardAll or Disable DND.

Option three: Using the online portal
     1. Log into the online portal go.carleton.edu/voipdashboard (*Please note - if this is your first time accessing the online portal you need to use these instructions to get your dashboard set up). 
     2. Sign in with your username (not full email) and password.
     3. Go to the "Call Forwarding" widget.
(Use the green plus sign to add the"Call Forwarding" widget if it is not currently on your dashboard)  
     4. Click on the Disable button under Unconditional in the Call Forwarding widget, and the extension or phone number you would like to forward your calls to and click ok (using an 8 for an outside line).
     5. The button will now be green and say Enabled, with the extension or phone number above.

To turn call forwarding off, click on the Enable button in the Call Forwarding widget. The button with read Disabled.

Zulu Softphone Instructions

1. Press the keypad icon to open the number pad.
2. Press the buttons or type *96.
3. Click the green phone icon.
4. It will ask you to enter the extension or phone number you would like to forward your calls to (using an 8 for an outside line). There will be a brief pause and then it will tell you that the phone has been forwarded to the extension or phone number you entered. 

Turn call forwarding off typing *96. There will be a brief pause and then it will tell you that the call forwarding has been deactivated.