Grandstream Physical Phone: Update Voicemail Greetings and Temporary Greeting

How to Change Your Voicemail Message

To get into the voicemail settings:

• ON CAMPUS - Press the Message button (the envelope button)
• OFF CAMPUS - Dial your phone number and when you begin to hear your voicemail message Press *

1. Enter your voicemail password (initially this is your phone extension). The system will make you change your password from your phone extension for security reasons. Follow the prompts if it is asking you to change your password. 
2. Press 0 (zero) to go to voicemail settings
3. Listen to the prompts. Choose Unavailable Message for your normal everyday message OR Temporary Message for a short term message (I.e. vacation). 
   • Unavailable Message - the main message that plays if the phone rings and you don't answer, or if you are on another call
   • Busy Message - the message that plays when you forward calls to voicemail using Do Not Disturb (This is different from the Temporary Message which is used for vacation type absences)
   • Temporary Message - this message should be used if you plan to be out of the office or on vacation. Once you record a temporary message, it will automatically be the default greeting for your voicemail. 
4. After recording a prompt Press * to return to the main menu

** If you have forgot your password submit a Telecom Issue ticket to request a password reset.

To delete the default voicemail greeting, record a new Unavailable Message to overwrite the default voicemail greeting.

Deactivating a Temporary Greeting

To get into the voicemail settings:

• ON CAMPUS - Press the Message button (the envelope button)
• OFF CAMPUS - Dial your phone number and when you begin to hear your voicemail message Press *

1. Enter your voicemail password 
2. Press 0 (zero) to access the voicemail settings
3. Press 4 to go to the temporary greeting options 
4. Press 2 to erase your temporary greeting.