Zulu Softphone: Voicemail Setup


Learn how to set up voicemail for your Zulu softphone, which requires recording three prompts for your name, your unavailable message, and your busy message.  After setting up voicemail, all messages will be delivered to your email.


Make sure the VPN is on and the Zulu software is running

  1. Press the keypad icon to open the number pad
  2. Press the buttons or type *97
  3. Click the green phone icon
  4. Enter your temporary password which is set to your 4-digit extension
  5. Press 0 (zero) to access the voicemail settings
  6. Listen to the prompts, which will help you complete your recordings and reset your password
    1. You need to record the following:
      1. Unavailable message - the message that plays if the phone rings and you don't answer, or if you are on another call
      2. Busy message - the message that plays when you forward calls to voicemail using Do Not Disturb
        This is different from the Temporary Message, explained in the related article on updating voicemail greetings
      3. Your name - this plays for all who call you
    2. After recording a prompt press * to return to the main menu
  7. After recording all three prompts, return to the main menu and change your password following the prompts

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Article ID: 111498
Thu 7/9/20 10:27 AM
Thu 5/26/22 10:05 AM

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