Changing your Carleton Password: Faculty & Staff Off Campus

Before Changing Your Password

• Set aside some time (about 30 minutes)
• Record your old password in case of future need, and prepare to record your new password, preferably in a secure password manager

Change Your Password

1. Gather all of your electronic devices that may connect to Carleton's systems (via eduroam, Zulu, or anything else that remembers your password and logs you in automatically much of the time)
2. If you use the Zulu phone app, fully log out of that application (link opens in a new tab)
3. For any device that allows you to do so, "Forget" or "Remove" the eduroam WiFi network now
4. Connect your computer to a wired Ethernet Internet connection if possible, though WiFi is fine if needed
5. Change your password (link opens in a new tab)
   NOTE: If you are using Firefox or Safari and you reach a blank screen when using the link above, please open a Private Browsing Window or use Google Chrome to change your password

After Changing Your Password

1. Test your new password: Open a private browsing window and log into https://moodle.carleton.edu
2. Update Zulu
   1. Log into the VPN (required for Zulu)
   2. Log into Zulu using [your username]@carlpbx.its.carleton.edu as your username and your new Carleton password as your Zulu password.
3. Update eduroam on all your devices
   • For iOS devices (iPhone, iPad, etc) 
   • For Apple Watches
   • For Android devices
   • For Apple computers
   • For Windows computers
   • For ChromeOS
   • For Linux 
4. Wait 15 minutes
5. Update your Carleton-owned computer's password
   1. macOS: Reconnecting Your Computer to Your Carleton Password
   2. Windows: Reconnecting Your Computer to Your Carleton Password
6. If you use a Carleton-owned Mac computer, your Keychain will likely ask you to log in with your old password in order to update to the new password
7. If you have not done so already, please add account recovery options to your account (instructions for account recovery options are here).

You're done!

What to Expect after You Change Your Password

• Your passwords to log into mobile devices and personally owned computers will not change.
• It may take time for site sessions to expire and request reauthentication. For example, Gmail may continue to log in automatically for some time before prompting you to enter your new password.
• If you have had your computer or browsers remember your passwords, you will need to enter your new password the first time you visit Carleton websites and systems rather than using the remembered password.
• On Windows computers, your regular Carleton password is not the same as your Bitlocker PIN or your .\admin account password. Those will remain unchanged unless you specifically change them.
• On Mac computers, your Keychain will need you to log in with your old password before you can update it to your new password.
• If you manage a Wordpress or Omeka site or site collection (cpanel) through Carleton:
  • If you access your site collection (cpanel), log into sites.carleton.edu using the new password you created for your Carleton account (Single-Sign-On or SSO). 
  • If you log in to sites not tied to Carleton, like Wordpress or Omeka, you will continue to use the same password you used before (most likely different from the password you use anywhere else at Carleton).

Need Help?

Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999