Sign In to Zulu (VPN connection required when off campus)
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Log in with the following information:
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Username: username@carlpbx.its.carleton.edu (ie. fschiller@carlpbx.its.carleton.edu)
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Password: your normal Carleton password.
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Do not change the port number below the login info.
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Click Login
If you do not have a Zulu account yet (if you go through the set-up phase and cannot connect), please submit a request to the ITS Helpdesk
Signing out of Zulu
If you are viewing your Zulu window while logged in and able to take calls:
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Click on the 3-line menu in the top left of the Zulu Softphone window, up near your name
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Select Log Out
If you see a screen like this, click the X icon:

Zulu Software Main Screen
When you open the Zulu software your name and extension will show at the top of the screen.
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Buttons on this main screen:
Activity buttlon - show numericaly the calls that have been made and received
Keypad - used for dialing and receiving calls
History - chronological list of calls made and received
Voicemail Button - this is NOT functional.
Search Button: click on the Search Button to look up internal extensions by typing in the first or last name of the person or the department name. Click on the phone number to dial the number.
Common Zulu Softphone Functions
Making and Receiving Phone Calls
To make a call:
- Click the keypad icon to open the number pad
- Click on the numbers or type to dial the number you want to call
- Press the green phone icon
To answer a call:
- The Zulu software application MUST be open to receive calls
- An incoming call will ring through your computer speaker or headset, and the Zulu application (if open) will pop up to the forefront on your screen
- Click on the green phone icon to answer the call
Keypad
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The Keypad is where you dial out and receive calls. You can dial the 4 digit extension for internal calls or dial the phone number using an 8 for an outside line (ie. 8507645XXXX)
Buttons when on an Active Call
Mute Button
- Press the mute icon
- The icon will change to indicate you are muted
- To unmute, press the mute icon again, and it should change back to the standard microphone
Hold Button
- While on the call, press the hold icon
- To resume the call, click the Hold Button again to take the caller off hold
Transfer Button - Blind Transfer or Attended Transfer
Blind Transfer: when you transfer a call without introducing the caller
- While on the call, press the transfer icon in the toolbar
- In the keypad green box, enter the number you wish to dial
- Press the orange phone icon to complete the transfer.
Attended Transfer: when you transfer a call with introducing the caller
1. While on the call, dial *2 (wait till you hear the phone attendant say "transfer"), then enter the intended extension or phone number you want to transfer the call (using an 8 for an outside line and area code). Introduce your caller and then hang up to finalize the transfer
End Call Button - click the End Call Button to end your call