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A “softphone” functions as a phone, but operates on your computer without a physical or “hard” handset or desk phone. Zulu is the softphone application used for making and receiving calls from your computer.
NOTE: Unlike a physical phone, which is always ready to take calls, a softphone will only work if the software is open. You will need to open the software every day to make and receive calls.
Sign In to Zulu (VPN connection required when off campus)
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Log in with the following information:
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Username: username@carlpbx.its.carleton.edu (ie. fschiller@carlpbx.its.carleton.edu)
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Password: your normal Carleton password.
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Do not change the port number below the login info.
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Click Login
If you do not have a Zulu account yet (if you go through the set-up phase and cannot connect), please submit a request to the ITS Helpdesk
Signing out of Zulu
If you are viewing your Zulu window while logged in and able to take calls:
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Click on the 3-line menu in the top left of the Zulu Softphone window, up near your name
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Select Log Out
If you see a screen like this, click the X icon:
Common Zulu Softphone Functions
Making and Receiving Phone Calls
To make a call:
- Click the keypad icon to open the number pad
- Click on the numbers or type to dial the number you want to call
- Press the green phone icon
To answer a call:
- The Zulu software application MUST be open to receive calls
- An incoming call will ring through your computer speaker or headset, and the Zulu application (if open) will pop up to the forefront on your screen
- Click on the green phone icon to answer the call
Hold, Transfer, Mute
Hold:
- While on the call, press the hold icon which looks like a pause symbol
- To resume the call,
Transfer:
- While on the call, press the transfer icon in the toolbar
- In the keypad green box, enter the number you wish to dial
- Press the orange phone icon to complete the transfer.
Mute:
- Press the mute icon which looks like a microphone
- The icon will change to indicate you are muted
- To unmute, press the mute icon again, and it should change back to the standard microphone
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