Request a consultation with an IT staff member on technology, hardware, software, teaching and learning.
Request a change or enhancement to Desktop (VL).
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Report an issue with any Microsoft Access database.
Request assistance with your Moodle or Google Classroom course, including course design and metacourse creation.
Request an update, upgrade or installation of St. Olaf software.
Report an issue with a network file/folder, Google File Stream, and Google Drive.
Report an issue with your Ole Card.
Report an issue with Desktop (VL).
Request access to either RStudio server for your class or research, or request packages be installed.
Report incorrect or updated information for the online directory.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Report an issue with the Carousel (Tightrope) digital signage screens or website.
Request a change for a custom administrative website or report.
Open a ticket for any issues related to the lab machines in RNS202 and RNS203.
Connect to WiFi (wireless), request an ethernet port activation or switch. Gamers and esports request network activation.
Request new PowerFAIDS workstation, new scheduler task or new interface.
Report an issue with Adirondack THD.
Assistance or questions about classroom recording and Panopto.
Request new Perceptive Content (ImageNow) scanning setup, workflow, etc.
Printing issues with a department printer, MFC and stoPrint.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Report issues with G Suite: Gmail (email), calendar, drive, drive file stream, groups, 2-step authentication, and forms.
Get help with general how-to questions.
Request hardware and software for new employees.