macOS Upgrade: Known Issues

Upgrading to macOS 15

We will add information here as testing continues.

1. If macOS 15 Upgrade fails with the message "Failed to personalize the software update"
   1. Download the latest macOS Sequoia PUBLIC Full Installer from this installer (link opens in a new tab)
2. If macOS upgrade fails to start because it does not accept your password
   1. Contact the ITS Helpdesk

Upgrading to macOS 14

We will add information here as testing continues.

• Most upgrades require that you remove and re-add your printers.
• SPSS requires that you change a program file for a newer, patched file

Upgrading to macOS 13: Unlocking System Preferences

After upgrading the macOS on T2 Apple Hardware, some users cannot unlock their System Preferences.  This applies to most Touch Bar MacBook Pros and was a known issue in macOS Big Sur. It may be in an issue in other upgrades as well

1. After you upgrade your macOS, go to the Apple menu in the upper left corner of the screen and select System Settings (macOS 13-14)

2. Click on Users & Groups.

3. If you have:

   • macOS 13-14

     • Click Add Account

     • Enter your password and click Unlock. If your password is not accepted, follow these instructions to reset your SMC.

     • Click Cancel

     • Go back to the General tab of System Settings

   • macOS 11-12

     1. Click the lock to make changes

     2. Enter your password. If your password is not accepted, follow these instructions to reset your SMC.