Popular Services
For help with password, account activation, Google 2-step authentication, backup codes, administrative rights and login issues.
Requests for add-ons and access/ownership changes of calendar, Gmail, groups, and drive (files).
Request an increase in Gmail and Google Drive storage.
Report an issue with a St. Olaf computer, power supply, keyboard, mouse, adapter, iPad, lab or public machine.
Request an update, upgrade or installation of St. Olaf software.
Request hardware and software for new employees.
Recover a file from a local hard drive, St. Olaf network share, or Google Drive.
Request a new phone, speakerphone, conference call, phone move, enable Sangoma Phone Desktop Client, or telecommunications service order.
Report scareware, malware, or virus issue on computer.
Request a name change, account extension, or temporary re-activation or deactivation of email.
Report an issue with your phone, phone software or voicemail.
Request the move of a college owned computer and/or peripherals.
Report an issue with St. Olaf software, including Microsoft Office, Adobe, Windows and MacOS.
Report issues with eduroam, WiFi (wireless), ethernet, VPN, or the internet.
Report an issue with your Moodle access or a problem with your course.
Request materials, software or other technology from the DiSCO and Cave. This could include requesting use of existing tools or to request new equipment, software or materials be added.
Request access to either RStudio server for your class or research, or request packages be installed.
Request assistance with your Moodle course, including course design and metacourse creation.
Report an issue with a network file/folder, Google File Stream, and Google Drive.
Request a Zoom Pro license. Ask questions or request assistance on video conferencing (Google Meet, Zoom).
Request assistance or report an Information Security issue, including blocked websites.