Known Issues and their Solutions/Workarounds

See the list below for known issues with Carleton computing hardware or software.

Current Known Issues

• Mac: Spotlight Search Not Working

• Can't access some files on Google Drive for Desktop

• Can't launch SPSS after upgrading to macOS 14 (Sanoma)

• Can't install eduroam on newer Android devices

• Newer Apple computers running older operating systems crash or freeze

• Troubleshooting: Office error saying your product is unlicensed

• Adobe: Migrating Cloud Storage or Licensing Issues

• Troubleshooting: Google Chrome's messages that "Your organization will manage this profile"

• Windows Defender has blocked some features of this app - Zoom

• GlobalProtect VPN: Troubleshooting "Stale Request" at login

• Google Changing the Language of Websites

If you don't see your issue listed here...

1. Use the search box at the top of this page to see if we have information available that will help you solve the issue that you are experiencing
2. Contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999