Known Issues and their Solutions/Workarounds

See the list below for known issues with Carleton computing hardware or software.

Current Known Issues

• Windows Computers: Troubleshooting extremely sluggish computers (link opens in a new window)

• Duo: Adding Duo Push options to a smart phone that previously only used Call Me or SMS (link opens in a new tab)

• Panopto/Moodle: Panopto folders assigned to incorrect faculty (link opens in a new tab)

• Phones: New Area Code - Dial 10-digits for 507 numbers (link opens in a new tab)

• Dropbox: Directory Name is Invalid and other file reorganization issues (link opens in a new tab)

• macOS: Spotlight Search Not Working (link opens in a new tab)

• Zoom: Unable to share desktop on a Mac (link opens in a new tab)

• Computer Storage Space: Troubleshooting: Freeing Up Disk Space (link opens in a new tab)

• Wifi: Can't install eduroam on newer Android devices (link opens in a new tab)

• Printing: Printer Name Changes - 24/25 (link opens in a new tab)

• Microsoft Office applications: Troubleshooting: Office error saying your product is unlicensed (link opens in a new tab)

• Adobe: Licensing Issues (link opens in a new tab)

• GlobalProtect VPN: Troubleshooting "Stale Request" at login (link opens in a new tab)

If you don't see your issue listed here...

1. Use the search box at the top of this page to see if we have information available that will help you solve the issue that you are experiencing
2. Contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999