No active license
If ITS issued you a license for Adobe products but your application says you do not have a license:
- Open the Creative Cloud application (not one of the other Adobe applications)
- Click on your profile icon and Log Out
- Log In again, selecting the CARLETON COLLEGE (all caps) profile
Your applications should now reflect your Carleton-issued license.
Forgot Password - Private Accounts
Your PRIVATE (not Carleton) Adobe ID may use your Carleton email address, but the password is not synced to your Carleton password. When you create your account set up a separate password as your Adobe ID.
If you forget your password you will reset it through the Adobe ID website.