GlobalProtect VPN: Troubleshooting "Stale Request" at login

Some users are unable to log into the GlobalProtect VPN because after signing in they get a "Stale Request" error page. ITS is investigating the cause for this error.

Option 1: Workaround maintaining version 5.2.10

1. Often, clearing the cache and cookies in specific browsers solves the issue:
   • Windows: here are instructions for Internet Explorer (Note that you may have to search your computer for Internet Explorer in order to open this program)
   • macOS: Here are instructions for Safari for macOS
   • iOS: Here are instructions for Safari on iOS
   • Android: Here are instructions for Chrome on Android devices
2. If clearing your cache and cookies does not help, click the "sign in" button with your mouse when you log in rather than hitting the Enter/Return key on your keyboard

Option 2: Downgrading to version 5.2.8

1. First, Uninstall GlobalProtect [link opens in a new window]
   • You will need your .\admin username and password for this
2. Download version 5.2.8
3. Double-click on the downloaded file and follow the prompts to install GlobalProtect
4. Enter gateway.carleton.edu into the GlobalProtect window and then log in with your Carleton username and password