Being off-campus can mean the loss of cellular or wireless coverage. Here's how to make sure you can stay connected to your Carleton account.
The backup codes are five codes that can each be used one time. Remember to select "Yes, this is my device" or "Remember me for 30 days" to prevent the use of all codes.
Obtain and store backup codes
If you have access to wifi or data, Push notifications will work as usual
Make sure you have added your international device to your Duo devices. If you are putting a new SIM card into your current phone, you may need to add your phone as if it were a new phone.
You can request a Duo Fob if you will consistently not have data or wifi access.
Enable "Yes, this is my device" or "Remember me for 30 Days" if given the option
If you are away from campus and cannot access push notifications, backup codes, or a fob, call the ITS Helpdesk at 507-222-5999. We will need to do a video call to verify your identity and following this we will provide you with bypass codes.
If you have the option to bring a smartphone, configure it using our guide Duo Setup: Smartphone. And then follow the steps for "Planning to Bring a Configured Phone/Tablet" on this page
In the case step 1 isn't an option, you will need to obtain a Duo key fob
Enable Yes, this is my device" or "Remember me for 30 Days" if given the option