Windows: How to Run the Update Assistant

The steps are different depending on whether you're running Windows 10 or Windows 11:

• Check your Windows version
• Windows 10 instructions
• Windows 11 instructions

Windows 10 Instructions

Follow these steps to run Windows Update Assistant:

1. Visit https://www.microsoft.com/en-us/software-download/Windows10

2. In the section titled "Windows 10 Update", click Update Now

3. The Windows 10 Update Assistant will download to your downloads folder. Double-click this file to install

   • You'll be prompted for a username and password, enter .\admin as the username and your admin password

   • If you don't know your admin password, contact the Help Desk to have it reset

4. When the Windows 10 Update Assistant launches, click Update Now

5. It will run a compatibility check. If your computer is listed as not compatible, please send the information in the window to the Help Desk.

6. You can continue to work while the assistant is running

NOTE: The update may seem to get stuck between 70% and 90% complete.  It will eventually move on.

If you see this window, STOP!

Your computer is missing some required Windows Updates.

1. Click the X in the upper right of the message box to cancel the update

   1. Select Cancel or Close in any additional message boxes until the Windows 10 Setup stops running

2. Follow the Windows 10 Update Process again

   1. When you get to Step 4, click the link to Check Online for Updates from Microsoft

   2. Click the link to View Optional Updates and apply all of the available Optional Updates

Windows 11 Instructions

Follow these steps to run Windows 11 Installation Assistant:

1. Visit https://www.microsoft.com/software-download/Windows11

2. In the section titled "Windows 11 Installation Assistant", click Download Now

3. The Windows 11 Installation Assistant will download to your downloads folder. Double-click this file to install

   • You'll be prompted for a username and password, enter .\admin as the username and your admin password

   • If you don't know your admin password, contact the Help Desk to have it reset

4. When the Windows 11 Installation Assistant launches, click the link to download PC Health Check app

5. The PC Health Check app will download to your downloads folder (the file name will be WindowsPCHealthCheckSetup.msi)  

6. Double-click the WindowsPCHealthCheckSetup file to install and run the PC Health Check app

7. Click Check Now
   

8. When you see the Window "Your Organization manages updates on this pc"  click the X to close the Window 
   

9. Return to the Windows 11 Installation Assistant and click Refresh

10. You can continue to work while the assistant is running

NOTE: The update may seem to get stuck between 70% and 90% complete.  It will eventually move on.