Adobe: Installing Applications

Can I install these applications?

Faculty/Staff

If you have a license for Acrobat or Creative Cloud applications assigned to you, you can install these applications on up to two computers, including personally owned computers.  If you've already installed on two computers, you can install on an additional computer and will be prompted to unregister one of your other devices.

Students

Carleton received a grant to purchase some Creative Cloud licenses for students to install on their personal computers. If you are using Carleton owned computers, you do NOT need to request a license. Priority is given to students enrolled in courses that require Creative Cloud Applications.  To request a license, please contact the Help Desk with the following information:

• I need access for a course (include course number and faculty contact)
• I need access for student employment (include supervisor information)

Installation Instructions

1. Open the Adobe Creative Cloud application in your Mac Applications folder or Windows Start Menu
2. Sign in using your full Carleton email address
3. When prompted to Select an account, select either CARLETON COLLEGE (all caps) or  Company or School Account, whichever is available to you. Do not select Personal Account as your Carleton-licensed applications will not show up there.
4. In the Available in your plan section you will see a list of applications that have been assigned to you
5. Click Download or Install next to the Adobe application you wish to install
   If you need to install older versions of Adobe applications (click to show/hide):

   1. Click on the  next to the clock on your computer (or found in your Mac Applications folder or Windows Start Menu
   2. Click on the three vertical dots on the upper right corner and select Preferences
   3. Click on Creative Cloud
   4. Click on Show Older Apps
   5. Click on the < in the upper left corner to exit the Preferences
   6. Under My Apps and Services, you will see a list of applications that have been assigned to you
   7. Find the Adobe application you wish to install
   8. Click on the v on the Install button and select manage
   9. Click Other Versions
   10. Select the desired version

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6. Follow the prompts to finish installing the application you need

Troubleshooting

If you have problems installing Adobe applications, you may need to run one of these tools from Adobe:

• Adobe Creative Cloud Cleaner Tool (link opens in new tab)
• Adobe Acrobat Cleaner tool (link opens in new tab)
• System Requirements (link opens in new tab)