Microsoft Support
Carleton Support
The ITS Helpdesk (x5999 or helpdesk@carleton.edu) can help you get access to Office 365 Education resources. However, the ITS Helpdesk cannot fully support every application on personally-owned devices or computers.
If they are to help, you must first specify which of the three different ways you are using Office (Online in a Web browser, Desktop Applications installed on a computer, or Mobile on tablet or smartphone). Your best bet for troubleshooting problems is the Microsoft help available from within each app or application, or the links on installation topics in this article.
- For help in an Office Online app, click the ? icon at the upper right, between the gear icon (Settings) and your avatar or initials.
- For help in an Office application, type a request next to the lightbulb icon labeled, "Tell me what you want to do...".
- For help in an Office Mobile app on iPad or iPhone, tap the icon with the three dots > Send Feedback or Help and Support.
- For help in an Office Mobile app on an Android device, open the side menu > Settings icon > Send Feedback or Online Help and Support.
For training, Carleton offers access to Lynda.com (a.k.a. LinkedIn Learning) training and tutorials, as described here. Lynda has 123 courses and 3766 video tutorials related to Office 365, a course and video related to Office for iPad and iPhone, and 2 courses related to Office for Android. What are you waiting for?
Access to our Office 365 Education subscription is limited to current Carleton faculty, staff, and students. Faculty and staff about to leave Carleton may want to take advantage before they leave, they can purchase Office 365 at a discount through the Office Home Use Program.