Microsoft Office: Resources and Support

This page includes links to Microsoft’s documentation as well as other places to get help at Carleton.

Microsoft Support

• Microsoft descriptions of the system requirements for each Office 365 app or application (link opens in a new tab)
• Microsoft Office Help and Support Center (link opens in a new tab)
• Microsoft Office 365 Training Center (link opens in a new tab)
• Microsoft Office native M1/Apple Silicon support article (link opens in a new tab)
• Uninstall previous versions of Microsoft Office (link opens in a new tab)

Carleton Support

The ITS Helpdesk (x5999 or helpdesk@carleton.edu) can help you get access to Office 365 Education resources. However, the ITS Helpdesk cannot fully support every application on personally-owned devices or computers.

If they are to help, you must first specify which of the three different ways you are using Office (Online (link opens in a new tab) in a Web browser, Desktop Applications (link opens in a new tab) installed on a computer, or Mobile (link opens in a new tab) on tablet or smartphone). Your best bet for troubleshooting problems is the Microsoft help available from within each app or application, or the links on installation topics in this article.

• For help in an Office Online (link opens in a new tab) app, click the ? icon at the upper right, between the gear icon (Settings) and your avatar or initials.
• For help in an Office application (link opens in a new tab), type a request next to the lightbulb icon labeled, "Tell me what you want to do...".
• For help in an Office Mobile (link opens in a new tab) app on iPad or iPhone, tap the icon with the three dots > Send Feedback or Help and Support.
• For help in an Office Mobile (link opens in a new tab) app on an Android device, open the side menu > Settings icon > Send Feedback or Online Help and Support.

For training, Carleton offers access to LinkedIn Learning (previously Lynda.com) training and tutorials, as described here (link opens in a new tab). LinkedIn Learning has thousands of video tutorials related to Office 365, a course and video related to Office for iPad and iPhone, and 2 courses related to Office for Android. What are you waiting for?

Access to our Office 365 Education subscription is limited to current Carleton faculty, staff, and students. Faculty and staff about to leave Carleton may want to take advantage before they leave, they can purchase Office 365 at a discount through the Office Home Use Program (link opens in a new tab).