Grandstream Physical Phone Introduction

Overview

This article provides a general introduction to features of the Grandstream Phone, including an explanation of buttons and basic features.

Phone Layout and Button Guide

Line drawing of Gandstream phone model gxp2135 identifying button location and functionExplanation of buttons on the phone including Contacts, Hold, Mute, Headset, Message, Transfer, Conference, Speaker, Send/Redial, Volume, and the Navigation key.

 

Note: Line key buttons to the left of the screen, and Soft key buttons below the screen will have labels on the screen that change based on context. Read the label next to or above the button to identify its current function.

Common Phone Functions

Making and Receiving Phone Calls

To make a call on your new phone, dial the number you want to call and then press the green Send/Redial button.

To answer a call, when a phone rings the corresponding line key will flash red. Answer call by taking handset off the hook, pressing the speaker or headset buttons, or pressing the flashing line key.

Note: Users can choose when receiving a call to either ring from their headset, ring from both headset and the speaker, or only ring from the speaker. This can be changed in Settings - Preferences - Audio Control.

Hold, Transfer, Mute

Hold - To place a call on hold by pressing the Hold button (looks like the pause symbol). To resume the call press the blinking line key.

Transfer -  You can transfer a call as a blind transfer or an attended transfer. A blind transfer is when you transfer a call without introducing the caller and an attended transfer is when you introduce the caller.  
        Blind Transfer:

  1. When ready to transfer the call press the transfer softkey or press the transfer button 
  2. Dial the intended extension or phone number (using an 8 for an outside line) you want to transfer the call 
  3. Press the Blindtrnf softkey or the transfer button to complete the transfer

       Attended Transfer:

  1. When ready to transfer the call press the transfer softkey or press the transfer button 
  2. Dial the intended extension or phone number (using an 8 for an outside line) you want to transfer the call 
  3. Press the two dots softkey and the AttTrnf softkey introduce the caller and then press the transfer softkey or the transfer button to complete the transfer 
  4. If the intended caller does not want to accept the call press the split softkey select the line where the caller is on and take a message

Mute - During an active call, press the button (looks like a microphone with a / through it). The screen will show the mute icon at the top of the screen when a call is muted.  To un-mute press the button again.

Conference Call 

How to initiate a conference call

  1. Establish the first call to be included in the conference call
  2. Press the CONF button or ConfCall softkey
  3. Dial the phone number of the person you want included in the call and press the SEND button (dial an 8 for an outside line)
  4. Press the CONF button or ConfCall softkey to establish the conference

Additional Functions and Settings

Switch between handset, speaker, and headset mode - Press the hook switch to switch to handset; press the headset button to switch to headset; or press the speaker button to switch to speaker.

Redial - Press the soft key labeled "Redial"

Call History - Press the menu button to bring up the main menu, and use the navigation arrows to navigate to call history, and press the menu/OK button to open call history. You can then select a number from the list and press send to call that number.

Phonebook or Contacts - Press the contacts button, and use the navigation buttons to select options to add new contacts or choose a contact from your list to call.

Settings - to modify other settings (including ring tone, ring volume, and screen background) press the menu button, and use the navigation arrows to find "Preferences" or other settings option you'd like to update, then press the menu button or the soft key labeled "select" to confirm your selection and changes.  Press the soft key labeled "Exit" to return to the previous menu.

Additional Information on Grandstream Phones

To find more articles on voicemail, managing your phone from an online dashboard, and more, click the Grandstream tag at the top of this article!

The setup guide is attached to this article, though it is written including many technical details that are already configured, and covers several models of phone.

Details

Article ID: 111444
Created
Wed 7/8/20 3:57 PM
Modified
Tue 3/23/21 1:47 PM