Eduroam for Windows: Troubleshooting inability to install or connect with Eduroam

For Windows computers that are having trouble getting connected or staying connected with eduroam, here are troubleshooting steps to work through.

1) Forget the eduroam network

1. Click into your computer's Settings
2. Select Network & Internet
3. Select Wi-Fi
4. Click on the link called Manage Known Networks
5. Click on eduroam
6. Click the button that says Forget (this also deletes the eduroam profile)

2) Restart your computer

1. Click on the Windows menu
2. Select the Power icon and Restart

3) Reinstall eduroam and re-join the network

Be sure to follow these steps exactly, including the option of turning off Private Wi-Fi Address

• Eduroam for Windows: Getting connected