Zulu Software Main Screen
When you open the Zulu software your name and extension will show at the top of the screen.
Zulu Screen Descriptions:
Activity
shows all of your activity while in Zulu. The three dots on the right hand side allows you to mark all of the activity as read or you can archive the activity.
Keypad
The Keypad is where you dial out and receive calls. You can dial the 4 digit extension for internal calls or dial the phone number using an 8 for an outside line (ie. 8507645XXXX)
These are the Keypad Buttons when you are actively on a call
Call buttons
Mute Button - click the Mute Button to mute the call. Click the Mute Button again to take the call off mute
Hold Button - click the Hold Button to place the call on hold. Click the Hold Button again to take the caller off hold
Transfer Button - you can transfer a call as a Blind Transfer or an Attended Transfer. A Blind Transfer is when you transfer a call without introducing the caller and an Attended Transfer is when you introduce the caller.
Blind Transfer:
- Click on the Transfer Button
and dial the extension or phone number (using an 8 for an outside line)
- Click the Transfer Call Button to complete the blind transfer
Attended Transfer:
To transfer a call, dial *2 (wait till you hear the phone attendant say "transfer"), then enter the intended extension or phone number you want to transfer the call (using an 8 for an outside line). Introduce your caller and then hang up to finalize the transfer
End Call Button - click the End Call Button to end your call
Voicemail Button - this is not functional. All voicemail messages are send to your email address
Search Button: click on the Search Button to look up internal extensions by typing in the first or last name of the person or the department name. Click on the phone number to dial the number.
Additional Information - click on the three lines button at the top left corner next to your name for additional options
Additional Information contains Preferences, Shortcuts and Logout. The Add Account is not functional