Eduroam for Android: Troubleshooting inability to install or connect with Eduroam

Android phones can vary widely, so suggestions here are intended to guide exploration rather than provide the exact steps for any individual device.

1) Forget the eduroam network

1. Tap into the Settings app
2. Tap into WiFi settings
3. Look for a way to view known/saved networks. This may be in a 3-dot menu, it may be in an "advanced" menu in your WiFi settings, or it maybe be available if you click into Wi-Fi and then Saved Networks
4. Scroll through until you find eduroam
5. tap into the eduroam network and "Forget" it

2) Remove the eduroam certificate

1. Open the Google Play Store
2. Search for eduroam CAT
3. Unistall the eduroam CAT app

3) Reset network Settings

• Here are some instructions, but you can Google other device types to get more specific instructions

4) Reinstall eduroam and re-join the network

Depending on your device, one or the other of these options may work better for you:

• Eduroam for Android: Getting connected
• Eduroam Manual Setup