Eduroam for macOS: Forgetting and Troubleshooting Connection

For Apple computers and laptops that are having trouble getting connected or staying connected with eduroam, here are troubleshooting steps to work through.

1) Forget the eduroam network

• How to forget a wireless network for macOS (opens in a new page)

If there is no option to forget the network, you can skip ahead to section 2, in newer updates Apple changed the way managed networks like eduroam are set up. 

2) Remove the eduroam profile/certificate

Remove the Profile:

1. Click into the computer's Apple menu
2. Select System Preferences (macOS 11-12) or System Settings (macOS 13-14)
3. If you have:
   • macOS 11-12
     1. Select Profiles
   • macOS 13-14
     1. Select Privacy & Security
     2. Select Profiles
4. Look for and select the eduroam profile (probably under the "User" section of profiles)
5. Click the "minus" icon below the list of profiles to remove the profile

Remove any lingering certificates:

1. Click into your Applications folder
2. Click into the Utilities folder
3. Open Keychain Access
4. Search for eduroam
5. If there's a certificate from for eduroam, right click on it and delete it

Additional Troubleshooting Steps

Restart your computer

1. Go to the Apple menu
2. Select Restart

Reinstall eduroam and re-join the network

1. Wait 15 minutes
2. Log into moodle.carleton.edu (perhaps from another device) to reset Eduroam's count of failed login attempts for your account
3. Follow the steps for re-connecting to eduroam very precisely: Eduroam for Apple computers: Getting connected