Windows: Troubleshooting dropped Ethernet or Monitor connections on Surface Laptops with USB Hub adapters

Some Surface Laptops using a USB adapter to connect to the wired Ethernet network experience dropped network connections. This can particularly affect high-bandwidth activities like Zoom calls.

Your Surface Laptop may need to update and repair some internal processes. To do this:

  1. Log into your computer using your .\admin account and password (not your regular username and password)
  2. Make sure that your USB adapter is connected to your computer
  3. Download and install the Surface Diagnostic Toolkit (link opens in a new window)
  4. Run the Surface Diagnostic Toolkit and let it repair whatever it finds

Need Help? Problem Still Occurring? 

Please contact the ITS Helpdesk for assistance: or 507-222-5999

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Article ID: 140647
Fri 1/14/22 8:25 AM
Fri 9/9/22 9:15 AM