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Some Surface Laptops using a USB adapter to connect to the wired Ethernet network experience dropped network connections. This can particularly affect high-bandwidth activities like Zoom calls.
Your Surface Laptop may need to update and repair some internal processes. To do this:
- Log into your computer using your .\admin account and password (not your regular username and password)
- Make sure that your USB adapter is connected to your computer
- Download and install the Surface Diagnostic Toolkit (link opens in a new window)
- Run the Surface Diagnostic Toolkit and let it repair whatever it finds
Need Help? Problem Still Occurring?
Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999