Duo: Adding a new Device (e.g. got a new phone)

When you get a new device, you'll need to set up Duo on it. This needs to happen whether you got a new phone number or you've kept your same number.

If you have the same device but you have changed your number or SIM card, Duo considers this a new device and you will need to follow these instructions.

Adding the New Device

1. Proceed to password.carleton.edu. We recommend visiting this site on a computer or separate device from the one you are configuring
   • If you do not have any other devices set up to allow you to log in, please contact the ITS Helpdesk (507-222-5999 or an Account Issue ticket)
2. On the Passwords page, click on Manage your phones and devices under the Duo Two Factor Authentication heading
3. If you are prompted to, log in normally
   • You may need to authenticate Duo twice
4. Once you're at the My Settings and Devices screen, click the small +Add another Device link
5. Follow Duo's instructions on adding a new device

Need Help?

Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999.