Zoom Licenses at Carleton

• Carleton Faculty and Staff Licenses are provided to currently employed faculty and staff members after the employee signs in through Carleton.zoom.us, clicks SIGN IN, and follows the prompts using his/her "username@carleton.edu" email address. Licenses allow for hours-long Zoom meetings with up to 500 participants.

  Carleton Student Licenses are provided to currently enrolled students after the student logs in through Carleton.zoom.us, clicks SIGN IN, and follows the prompts using his/her "username@carleton.edu" email address. Licenses allow for hours-long Zoom meetings with up to 300 participants. (Students are not eligible for Faculty and Staff licenses.)

  Note: For users who require large group WEBINAR licenses (up to 1,000 participants), please submit an event support ticket.

Note: Carleton's Zoom license model changed in the fall of 2025.  Prior, students were granted a Basic license, which allowed only 40 minute meetings, and students needed to request a license upgrade.  That is no longer the case.   Student license now allow for hours-long meetings with up to 300 participants, and students are not eligible for the Faculty/Staff licenses.

Activating a new Pro Account

1. If you have already installed Zoom prior to receiving your Pro account
   1. Log out (you may have to log out of both the installed application and your Zoom account online)
   2. Uninstall the Zoom application from your computer
   3. Clear your browser's Cache and Cookies
      1. Chrome instructions
      2. Firefox instructions
      3. Edge instructions
      4. Safari instructions
2. Go to carleton.zoom.us and click the Sign In button
3. If prompted, sign in using your regular Carleton username and password
4. Click Confirm when zoom prompts you to confirm your identity by emailing your Carleton email address
5. Click Switch if Zoom prompts you to switch your account to the new Pro account
6. Click I Acknowledge and Switch when Zoom prompts you to accept your new account
7. Click Sign in to Profile Page once Zoom confirms that your account has been switched
8. Your profile should now list you as "Licensed"

Troubleshooting account switching

• Double check that you actually signed out of Zoom in all locations prior to switching
• Uninstall and Reinstall the Zoom application on all devices
• Try using a browser you don't normally use (if you're normally a Chrome user, try Firefox)
• Try using an incognito window in your browser
• If you've installed the app on your smart device and get an "email or password is invalid" message, click SSO on that screen and try to log in using your Carleton username and password
• If your account still says "Basic" email the PEPS group at peps@carleton.edu or open a Video Conferencing Request ticket