Zoom Licenses at Carleton

• Current Carleton Faculty, Administrative Staff, and Academic Staff have Zoom Pro accounts.
  • meetings can have up to 300 participants
• Students have accounts through Carleton at the free or "basic" level by default:
  • All meetings will be subject to a 40-minute time limit per meeting. Meetings can include 2-300 participants, but can be restarted immediately
  • Basic accounts cannot be added to meetings as Alternate Hosts prior to a meeting, but can be added as Co-Host during a meeting.
• Students/supervisors can request a Pro account as needed
  • (Technician note: assign requests to the Video Conferencing group) 
• A Large Group Meeting License (up to 1,000 attendees) is available. Place your request using an Event Support ticket

Note: Prior to summer 2022, Zoom had allowed Basic license holders to have longer meetings between 2 people, enforcing the 40 minute limit on groups of 3 or more. Zoom then changed its licensing model to enforce the time limit for all meetings hosted by people using Basic licenses.

Activating a new Pro Account

1. If you have already installed Zoom prior to receiving your Pro account
   1. Log out (you may have to log out of both the installed application and your Zoom account online)
   2. Uninstall the Zoom application from your computer
   3. Clear your browser's Cache and Cookies
      1. Chrome instructions
      2. Firefox instructions
      3. Edge instructions
      4. Safari instructions
2. Go to carleton.zoom.us and click the Sign In button
3. If prompted, sign in using your regular Carleton username and password
4. Click Confirm when zoom prompts you to confirm your identity by emailing your Carleton email address
5. Click Switch if Zoom prompts you to switch your account to the new Pro account
6. Click I Acknowledge and Switch when Zoom prompts you to accept your new account
7. Click Sign in to Profile Page once Zoom confirms that your account has been switched
8. Your profile should now list you as "Licensed"

Troubleshooting account switching

• Double check that you actually signed out of Zoom in all locations prior to switching
• Uninstall and Reinstall the Zoom application on all devices
• Try using a browser you don't normally use (if you're normally a Chrome user, try Firefox)
• Try using an incognito window in your browser
• If you've installed the app on your smart device and get an "email or password is invalid" message, click SSO on that screen and try to log in using your Carleton username and password
• If your account still says "Basic" email the PEPS group at peps@carleton.edu or open a Video Conferencing Request ticket