If you haven't already done so, please install the REMOTELABS connection on your computer.
Connecting
Note: If you have anti-virus or anti-malware applications installed on your computer, they may block the REMOTELAB application. You should be able to manage your blocked/allowed applications from within your antivirus application settings. For example:
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Connect to the GlobalProtect VPN
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Open the Carleton Remote Labs program in your Applications folder (macOS), from the shortcut on your desktop (Windows) or by searching for the application
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Check the text in the bottom-left corner to confirm that you are connected to Carleton's network
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Select your preferred operating system (macOS or Windows) by clicking on the corresponding icon - a green check mark will appear indicating your choice
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Enter your Carleton username and password
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Click Request Connection
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It will take a few moments to establish the connection, perhaps as long as 60-90 seconds. While this is happening, the "Remote Host" field in the bottom-left will show what machine you are being connected to e.g. "Connecting to REMOTELAB..."
Technician Note: The Tetrad can run scripts if a Windows session won't load.
Use
Performance
Things may seem slow, depending on your internet connection, network traffic, and load on the REMOTELAB system. If you are on a Windows machine controlling a REMOTELAB computer running macOS, this can also be slow.
Sound
There is no sound on the REMOTELABS. Sound is not passed over a remote connection. If you need to work with sound in an application, you will need to install it on your personal computer.
Printing and Scanning
If you have a printer or scanner connected to your personal computer, you will not be able to access them within a REMOTELAB computer. Printing and scanning from a REMOTELAB computer to a campus printer/scanner is also not supported
Saving Your Data
Any files that you want to save should be uploaded to Google Drive, Dropbox, or your cloud service of choice before you log out of the computer. Because these are shared use machines, Google Drive and Dropbox are only accessible through a web browser.
If you save files to the Scratch Disk, remember to upload them to the cloud before you log out. There is no guarantee that you'll be able to connect back to that same computer later to retrieve data left behind.
Logging Out
When you are finished using a REMOTELAB computer, log off and close your screen sharing window.
IMPORTANT: These are refreshing computers, any changes you made or any files you made will disappear when you log off. Be sure to save what you need on the cloud and log out to protect your data from the next person who uses it.
macOS
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Select Log out Lab User from the Apple Menu
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Close your Screen Sharing Window
Windows
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Click on the Start Menu and click the Restart icon
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Close your ScreenSharing Window
Note to ITS Staff: Tickets can be assigned to the Helpdesk for basic troubleshooting and Desktop Systems for deep troubleshooting/repair.