Phones - Reference Guide

Sangoma (Desk) Phone

To place a call on campus:

  • Dial 4 digit extension and hit send.

To place an off-campus call:

  • Dial all 10 digits (area code + exchange + NXXX) ex. 507-786-3xxx or 952-xxx-xxxx. Do not dial a leading 9; it is not needed.
  • Long distance calls do not require a 1.
  • International calls require the country code. 

To transfer a call:

  • While on the call, press the TRNF button, enter the extension of the person you want to transfer the call to and press TRNF again.

To add a person to a call (3-way calling, conference calling):

  • While on the call with one party, press the CONF button, call a second person and press CONF again for all 3 to be connected.

To Forward your extension:
NOTE: You can forward to a cell phone or other number off-campus; however, the called ID will look different when you receive a forwarded call.

  1. *96 send
  2. System will ask for the number to forward to (XXXX) and then press #.
  3. To cancel the forward, press *96 send.

To toggle Do Not Disturb (DND) mode:

  1. *76 send
  2. The system will confirm that you have turned DND on or off.
  3. *76 send again to toggle DND on/off.

 

Zulu softphone

To place a call on campus:

  1. Select the keypad icon, which will bring up the keypad.
  2. Dial the 4 digit extension, the phone icon will turn green and the call will be placed once you click the handset button.

To place an off-campus call:

  • Dial all 10 digits (area code + exchange + NXXX) ex. 507-786-3xxx or 952-xxx-xxxx. Do not dial a leading 9; it is not needed.
  • Long distance calls do not require a 1.
  • International calls require the country code. 

To transfer a call:

  1. While on the call, select the three dot icon by the search bar, and select Transfer.
  2. In the green box, enter the extension to transfer to.
  3. Click the button next to the original call to complete the transfer (circle with an arrow).

To change your status (Available, Chat, Away, DND, XA, or Unavailable):

  • Select the status listed next to your name in the upper left hand corner.
  • In the small window that pops up, select the arrow next to the status and select from the list of options.

To Forward your extension:
NOTE: You can forward to a cell phone or other number off-campus; however, the called ID will look different when you receive a forwarded call.

  1. Select the keypad icon, which will bring up the keypad.
  2. *96 and then the green handset icon. 
  3. System will ask for the number to forward to (XXXX).
  4. To cancel the forward: *96 and then the green handset icon. 

To toggle Do Not Disturb (DND) mode:

  1. Select the keypad icon, which will bring up the keypad.
  2. *76 and then the green handset icon. The system will confirm that you have turned DND on or off.
  3. To cancel the forward: *76 and then the green handset icon. 

Details

Article ID: 133996
Created
Thu 7/8/21 2:40 PM
Modified
Thu 7/8/21 3:39 PM