St. Olaf currently offers two software applications, Zulu Softphone and Sangoma Softphone. A softphone functions as a phone, but operates on your computer without a physical or “hard” handset.
The Zulu softphone application will no longer be available after July 21, 2025. This guide will assist in transitioning from the Zulu softphone to the Sangoma softphone. Before installing and configuring the Sangoma Phone Desktop Client you will need to uninstall the Zulu softphone application.
New Employees
Before installing and logging into the Sangoma Softphone Desktop Client request to have the Sangoma softphone enabled. This can be done through the Telephone Request form.
Current Employees
If you do not have the Zulu softphone installed proceed to the Sangoma Softphone Desktop Client Installing and configuring section below.
Uninstalling Zulu Softphone
Windows 10 & 11
How to uninstall from Control Panel
- In search on the task bar, type Control Panel and select it from the results.
- Select Programs > Programs and Features.
- Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.
MAC
How to uninstall
- Open Finder (the blue face icon in the Dock) and navigate to the Applications folder.
- Most apps are in your Applications folder, which you can open by clicking Applications in the sidebar of any Finder window.
- Drag the app to the Trash. To delete the app after moving it to the Trash, choose Finder > Empty Trash from the menu bar.
Sangoma Softphone Desktop Client Installing and configuring
Sangoma Phone Desktop Client Configuration
First, download the client from: Sangoma Phone Switchvox Apps
Click on the Sangoma Phone Installer for your operating system. The installer will download. Double-click on the installer in your downloads folder. In Windows, it will install and ask for the following information.
Host: vox.stolaf.edu:6443
Username: username (no @stolaf.edu)
Password: password
Note: The Sangoma softphone does not have faxing capabilities. For faxing information visit our Faxing knowledge base article.
How to Pin to Taskbar (Windows) and Dock (Mac)
On a Windows laptop type in Sangoma Phone in the search text box and select Pin to taskbar from the options listed.
On a Mac laptop open the Sangoma Phone Desktop Client (softphone) App and drag to the left side of the line that separates recently used apps.