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Account Issue
Account Issue
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Get help with account or login issues including passwords, Carleton accounts (single sign on), Duo two-factor authentication, and computer logins.
Subject
A short description to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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Attachment
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Account Issue Type
Check the box(es) related to your account issue. If your issue type is not listed below that is okay - just describe your issue in the details above.
Account Issue Type
General Account Issue
DUO (Two-Factor Authentication)
Third Party Proxy Account
Bitlocker
My Computer
Other
Proxy Email Account
DUO (Two-Factor Authentication) Issue Type
What is the nature of the DUO Issue? If you don't see an option that matches the issue, select "Other" and put the details in the description.
DUO (Two-Factor Authentication) Issue Type
DUO configuration issue (not getting push notifications or phone calls)
New Phone New Number
New Phone Same Number
Off-Campus Related Issue
Account Issue Operating System
Select the operating system on the computer or device in question
MacOS
Windows
Other or Unknown
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code