Troubleshooting: Duo Mobile Account Error

Issue

I receive the following Duo Mobile app error while attempting to approve a Duo Push on my iOS device:

Account Error
Something unexpected happened. Please contact your helpdesk.
NSURLErrorDomain -1200

Solution

  • If you're on campus and connected to Wi-Fi, make sure you're connected to eduroam, and not CarletonGuest.
  • If you're off campus and connected to Wi-Fi, temporarily disconnect from Wi-Fi and see if the issue occurs while using your device's cellular connection

For more information, see Why do I see an invalid certificate or SSL error when trying to activate Duo Mobile on iOS?.

Need Help?

Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999

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