On occasion you may click the "Yes, this is my device" box (device remembers you for 30 days) on a Duo prompt on a computer that actually should prompt you each time you sign in. For example, if you work with sensitive college information, and are signing in to check email on a home computer, you may decide you'd prefer that computer always prompt you. If you have clicked that box, there is a way to remove the specific cookie that Duo sets to remember you.
Clear the correct cookie - All browsers
READ FIRST
ALL users need the information in this section. Please read this first before proceeding to browser-specific information.
You can always clear all cookies to resolve this problem, but if you want to preserve other cookies (which help configure websites to operate they way you want them to), you will want to clear only the Duo Security cookie. Below are browser-specific instructions for finding the area to clear a specific cookie.
For each of those you'll be searching for the site "duosecurity.com"
You want to clear the cookie that begins with api-XXXXXXXX.duosecurity.com, where the Xs are numbers and letters.
Browser-Specific Instructions
Instructions for the primary browsers used and supported at Carleton can be found below. For a browser not in this list, Google "BROWSER clear cookie for single site" to find instructions, or call the ITS helpdesk.
Safari (click to show/hide):
Safari instructions can vary by OS but the general process should be similar. In this article (link opens in a new tab) Safari lists all possible ways to manage cookies. Start with the instruction line immediately above the bullet points, and then skip down to the bullet point about Remove stored cookies and data.
Internet Explorer (click to show/hide):
Microsoft support provides documentation for clearing ALL cookies here (link opens in a new tab).
Clearing site-specific data in IE is possible, but requires the use of Developer Tools, which requires the installation of a plug-in in all but the most recent version of IE, IE 12. Advanced users, or ITS helpdesk staff can see those instructions (provided by a third party) here (link opens in a new tab).