Troubleshooting pages should follow a *Software Name*: Troubleshooting *Problem* pattern.
Example: Duo: Troubleshooting Duo not remembering you for 60 days
Link to external documentation when possible
If there are lots of articles regarding a related issue, use a quick start guide
Example: Software Installation Troubleshooting: Quick Start Guide
At the bottom of the Page, add the need help snippet from Snippets to Copy/Paste into KB articles