Zulu Softphone: Introduction to the buttons and screens

Zulu Software Main Screen

When you open the Zulu software your name and extension will show at the top of the screen.

Zulu Screen Descriptions:

Activity

shows all of your activity while in Zulu. The three dots on the right hand side allows you to mark all of the activity as read or you can archive the activity.

Keypad

The Keypad is where you dial out and receive calls. You can dial the 4 digit extension for internal calls or dial the phone number using an 8 for an outside line  (ie. 8507645XXXX)
 

 These are the Keypad Buttons when you are actively on a call

Call buttons

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 Mute Button - click the Mute Button to mute the call. Click the Mute Button again to take the call off mute 


 Hold Button - click the Hold Button to place the call on hold. Click the Hold Button again to take the caller off hold
 

 Transfer Button -  you can transfer a call as a Blind Transfer or an Attended Transfer. A Blind Transfer is when you transfer a call without introducing the caller and an Attended   Transfer is when you introduce the caller.  

        Blind Transfer: 

1. Click on the Transfer Button and dial the extension or phone number (using an 8 for an outside line)
2. Click the Transfer Call Button to complete the blind transfer 

       Attended Transfer:

       To transfer a call, dial *2 (wait till you hear the phone attendant say "transfer"), then enter the intended extension or phone number you want to transfer the call (using an 8 for an            outside line). Introduce your caller and then hang up to finalize the transfer
 

 End Call Button - click the End Call Button to end your call

 Voicemail Button - this is not functional. All voicemail  messages are send to your email address 
 

 Search Button: click on the Search Button to look up internal extensions by typing in the first or last name of the person or the department name. Click on the phone number to dial    the number.

 Additional Information - click on the three lines button at the top left corner next to your name for additional options

  Additional Information contains Preferences, Shortcuts and Logout. The Add Account is not functional