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If you are on campus, see instructions for Students On Campus (link opens in a new tab).
If you are a new student who does not have a OneCard and need the Helpdesk to help reset your password, please have your username and student ID handy before calling, as Helpdesk staff will need those to confirm your identity before they can help with account related issues.
Set Your Password for the First Time
These instructions assume that you are a new student at Carleton, that you have received you Carleton username and student ID, and are setting your initial password. If you already set a password but wish to change it, please refer to the next section).
- Open the Self-Service Password Reset page (also used for forgotten passwords).
- Enter your Carleton username.
- Select the email address you would like to use for identity verification.
- Check the selected email address for an email titled "Forgotten Password Verification" from "<noreply@carleton.edu>".
- Copy the security code from the email and paste it into the "Code" box on the "Forgotten Password" page.
- Click Check Code, then click Continue.
- Enter your new password, taking note of the criteria listed at the top of the page.
- Click on Change Password to complete the change.
Change Your Password
- Change your password here (link opens in a new tab)
NOTE: If are using Firefox or Safari and you reach a blank screen when using the link above, please open a Private Browsing Window or use Google Chrome to change your password
After Changing Your Password
What to Expect after You Change Your Password
- It may take time for site sessions to expire and request reauthentication. For example, Gmail may continue to log in automatically for some time before prompting you to enter your new password.
- If you have had your computer or browsers remember your passwords, you will need to enter your new password the first time you visit Carleton websites and systems rather than using the remembered password.
Need Help?
Please contact the ITS Helpdesk for assistance: go.carleton.edu/helpdesk or 507-222-5999