Contact the IT Helpdesk

Phone: 507-786-3830

In Person: Rolvaag Memorial Library 353

Welcome to our IT Helpdesk ticketing system! 

Through this self-service site, you can request assistance and find answers to your IT questions. 

Find Answers

Our Knowledge Base is a collection of how-to information, steps and guidance to help you find the answers you need. If you aren't sure how to do something, this is the place to visit. 

Request Help

Our Service Catalog is an organized collection of services. It provides a single location for you to browse and search for available services provided by Information Technology. You can view a description of the service, eligibility information, a list of related services and articles, and how to access or create a request for that service.

Helpdesk Hours

Spring Break Hours

Friday March 24 8:00 am - 5:00 pm
Saturday March 25 & Sunday March 26 Closed
Monday March 27 - Friday March 31 8:00 am - 5pm
Sunday April 2 6:00 pm - 11:00 pm

Normal Academic Year Hours

Sundays 1:30pm - 11pm
Monday - Thursday 7:45am - 11pm
Fridays 7:45am - 5pm
Saturdays CLOSED


Learn More about Security to Protect Yourself in the Cyberworld. 

Visit Top Security Practices for Students, Faculty & Staff

Take Cybersecurity Training

No cybersecurity program can be effective unless everyone is equipped to spot and respond to malicious activity. 

Faculty & Staff: access the training here - DUE January 11, 2023

Students: access the training here

The overview module--Cybersecurity 101--is the only required module. It covers a variety of essential topics like Social Engineering, Phishing, and Malware. Most people find this module takes as little as 20 minutes to complete. A catalog of other short elective modules is also available. These electives include topics such as Mobile Devices and Creating a Cyber Secure Home.